Customer Service Coordinator Cum Purchaser

Catalyst Talent Strategy Consulting; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A global leader in driveline and thermal-management technologies is seeking a Customer Service Coordinator Cum Purchaser in Singapore. The role involves managing customer orders, supporting order processing, and maintaining customer relationships. Ideal candidates will have a diploma, 1-3 years of experience in customer services, and strong intercommunication and negotiation skills. Immediate availability is preferred.

Qualifications

• 1-3 years of experience in customer services/order management in a distribution center.
• Ability to work independently.

Responsibilities

• Manage order receipts and customer interactions.
• Supports the order-to-cash process.
• Act as first-level contact with customers.

Skills

Intercommunication skills

Negotiation skills

Cost-efficiency skills

Sense of urgency

Ability to adapt to fast-paced environment

Education

Diploma in business studies/management or equivalent

Job description

Customer Service Coordinator Cum Purchaser

About the job Customer Service Coordinator Cum Purchaser

Our client is a global leader in advanced driveline, sealing, and thermal-management technologies, enhancing the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. With a focus on three core markets passenger vehicles, commercial trucks, and off-highway equipment supports original equipment manufacturers and the aftermarket worldwide through a robust network of nearly 100 engineering, manufacturing, and distribution facilities, ensuring localized product and service support.

JOB RESPONSIBILITIES

• Manage order receipts efficiently, prioritizing timely order processing and good customer interactions and relationships.
• Supports the order-to-cash process with excellence in order processing.
• Registers and processes customer orders in the system received via, electronic mail, phone, or through other contact with the customer.
• Ensures order processing is handled correctly and in full and is transferred to the transporters (logistics). Raises issues in the delivery and/or invoices process with the Supervisor.
• Acts as first-level contact with customers for answers to questions and in attempting to resolve complaints.
• Completes registering / filing/archiving of customer service-related documentation.
• Assures cooperation between customer service regarding the administration of customer orders.
• Providing ad-hoc general administrative support when assigned.

Qualification and Skills

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, in business studies /management equivalent.
• 1-3 years of work experience in customer services/order management in a distribution center
• Good intercommunication skills and ability to work independently.
• Excellent negotiation and cost-efficiency skills.
• Strong sense of urgency responsibility and commitment to works
• Able to adapt to a fast-paced environment.
• Able to start work immediately or within short notice.

About Us:

Catalyst Talent Strategy Consulting is an executive search firm that is specialized in providing recruitment solution for our clients. We are registered with MOM in 2016.

Visit us at www.catalysttsc.com