Customer Service Assistant (18 Month)

GMP Technologies; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading technology services provider in Singapore is looking for a Customer Service Assistant for an 18-month contract. The role involves processing orders, troubleshooting pricing issues, and collaborating with various teams to ensure timely order fulfillment. Candidates should have basic knowledge of SAP S/4HANA and Microsoft tools. The position offers a salary up to $4,300 and requires working Tuesdays to Saturdays from 5 am to 2 pm. Commuting expenses are reimbursed.

Benefits

Commute taxi fare reimbursement

Qualifications

• 1-2 years of experience is preferred but not mandatory.
• Effective written and spoken communication skills are essential.

Responsibilities

• Process new orders and changes within service level agreements.
• Analyze and troubleshoot pricing issues with pricing and sales teams.
• Resolve order holds for timely shipments.
• Contribute to projects for process standardization and automation.
• Investigate customer order data issues before escalation.

Skills

Basic knowledge of SAP S/4HANA

Microsoft Office tools (Outlook, Teams, Excel)

Clear and polite communication

Job description

About the job Customer Service Assistant (18 Month)

Job Description:

• Process new orders and order changes within defined service level agreements using the SAP Order Management System. Manage and update customer master data, including business partner records and parametric setups in SAP.
• Understand order pricing logic to analyze and troubleshoot pricing issues. Collaborate with Account Managers, the Pricing Team, and Sales to resolve discrepancies effectively.
• Proactively resolve order holds to support on-time shipments according to customer delivery requirements and help achieve quarter-end revenue targets.
• Lead or contribute to projects focused on process standardization, continuous improvement, and automation using available tools such as AI and RPA. Collaborate with Order Management teams across North America, Asia, and Europe.
• Identify and investigate customer order data issues across systems before escalating to management or IT. Use reporting tools to ensure accurate execution of order management processes.

Requirement:

• Basic knowledge of SAP S/4HANA and Microsoft tools (Outlook, Teams, Excel)
• 1-2 years' experience (Not Mandatory) and clear and polite in written and spoken communication.

Additional Information:

• Up to $4300
• Located in Changi Business Park
• 18 Month Contract (Renewable)
• Tuesdays-Saturdays, 5am to 2pm, and during Singapore holidays when US is not on holiday (Taxi fares are reimbursable for commute to and from work.)

We regret that only shortlisted candidates will be notified.