Customer Service Assistant

MARTINO AGENCY; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading customer service firm in Singapore is looking for a skilled individual with excellent communication and customer service abilities. The ideal candidate will handle customer inquiries, provide information about products, and ensure a positive customer experience. Strong interpersonal skills and the capacity to stay calm under pressure are essential for this role, along with a basic proficiency in computer skills.

Qualifications

• Relevant experience in customer service or related role.
• Ability to maintain professionalism in interactions.
• Demonstrated interpersonal and communication skills.

Responsibilities

• Interact with customers in a friendly and professional manner.
• Handle customer inquiries and complaints.
• Provide customers with information about products and services.

Skills

Excellent communication skills

Customer service experience

Interpersonal skills

Ability to work independently

Calm under pressure

Basic computer skills

Job description

The perfect candidate for this job will have excellent communication and customer service skills, the ability to stay calm under pressure, and the ability to work independently.

Responsibilities

• Interact with customers in a friendly and professional manner.
• Handle customer inquiries and complaints.
• Provide customers with information about products and services.
• Process customer orders and payments.
• Update customer accounts.
• Resolve customer service issues.
• Refer customers to other departments as necessary.
• Maintain confidentiality of customer information.

Qualifications

• Relevant experience as a customer service or related role
• Excellent communication and interpersonal skills
• A positive, can-do attitude
• The ability to stay calm under pressure
• Basic computer skills