Customer Service Ambassador @ Chinatown Heritage Centre

WOOPA TRAVELS PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A dynamic travel agency in Singapore is seeking a passionate team player to join their Chinatown Heritage Centre. This role involves managing bookings and ticketing, delivering exceptional customer service, and coordinating guided tours. The ideal candidate should possess excellent verbal and interpersonal skills and a background in tourism or hospitality. Fresh graduates are welcome to apply. This full-time position offers an engaging work environment in the vibrant travel industry.

Qualifications

• Proficient in verbal and written communication, with interpersonal skills essential for team interaction.
• Capable of multitasking and handling various tasks in a fast-paced environment.
• Knowledge of travel regulations and industry standards, ensuring compliance and customer service.

Responsibilities

• Manage ticketing, bookings, and merchandise sales.
• Provide excellent customer service and assist with inquiries.
• Coordinate guided tours and prepare visitor groups.
• Maintain cleanliness and security of exhibits.
• Respond to visitor feedback and resolve issues.
• Submit daily activity reports to management.
• Participate in staff training and operational updates.
• Handle ad-hoc tasks as necessary.

Skills

Excellent verbal and interpersonal skills

Strong organisational and multitasking abilities

Fluency in English and preferably one other language

Education

Background in tourism and hospitality

Tools

MS Office

Tour management software

Job description

About The Company

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders, 8xplore. Chinatown Heritage Centre and UBE.

Are you a hardworking, results-oriented, and fun team player with a passion for the travel and tourism industry? Do you excel in customer service? If so, you might be the perfect fit for our team at the Chinatown Heritage Centre in Singapore. Join us and play a critical role in our daily operations as we continue to grow and thrive in the post-pandemic travel industry.

Job Responsibilities

• Manage ticketing, bookings, tour scheduling, and merchandise sales.
• Deliver excellent customer service and assist with general enquiries.
• Support guided tours by coordinating with guides and preparing visitor groups.
• Maintain the cleanliness, condition, and security of exhibits and equipment.
• Respond to feedback and resolve visitor issues with professionalism.
• Submit daily activity and operations reports to the Centre Director and Manager.
• Participate in staff training, team briefings, and operational updates.
• Handle ad-hoc tasks as needed.

Skills and Experience

• Excellent verbal and interpersonal skills.
• Strong organisational and multitasking abilities.
• Willingness to work in a fast-paced environment and continuously learn.
• Proficiency in MS Office and tour management software.
• Ability to work under pressure and meet deadlines.
• Knowledge of travel regulations and industry standards.
• Fluency in English and preferably one other language (e.g. Mandarin / Malay / Tamil), both verbal and written.
• Able to work on public holidays and weekends.

Shift schedule

• Full Time: 930am to 730pm

Education

• A background in tourism and hospitality is preferred.
• Fresh graduates are welcome to apply.