Customer Service Agent (Flight Operations)

Jet Aviation (Asia Pacific) Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

Join a leading aviation company as a Customer Service Agent, being the key service provider for our valued passengers and crew. You will enhance customer satisfaction through proactive service delivery in a dynamic airport environment, ensuring every client has a smooth and enjoyable journey.

Benefits

Attractive salary

Full suite of employee benefits

Career growth opportunities

Collaborative team environment

Qualifications

• Strong English skills (B2 level or equivalent).
• Previous experience in aviation or hospitality is a big plus.
• A valid Class 3 driver's license.

Responsibilities

• Provide excellent customer service in a friendly manner.
• Handle customer inquiries and complaints promptly.
• Assist flight crews and customers with service requirements.

Skills

English communication

Customer service

Flexibility

Problem-solving

Education

High School Diploma

Job description

Your Opportunity to Shine
As a Customer Service Agent, you'll be the friendly face passengers and crew rely on throughout their journey at our Jet Aviation FBO. From arrival to departure, you'll be the go-to person for service requests, questions, feedback, and everything in between — ensuring every experience is smooth, welcoming, and professional.

If you're ready to be part of a team that keeps things running smoothly on the ground, we’d love to hear from you!

What You’ll Be Doing as a Customer Service Agent:

• Provide the best possible levels of service to our customers in a welcoming, friendly and respectful manner – make the customer feel at home

• Increase customer satisfaction by understanding their needs and by responding to inquiries and complaints promptly, fairly and efficiently

• Provide product and service information to customers and identify upselling opportunities to maintain and increase income streams from customer relationships

• Recommend and implement programs to support customer needs

• Attend to handling requests, carry out pre-flight and post-flight administrative tasks and assist flight crews and customers with various service requirements

• Participate in the Safety & Quality Management System in accordance to the safety and quality policy and be pro-actively involved in a positive safety culture environment

• Identify and report potential hazards and near misses as well as occurrences as required by the reporting system

What You’ll Bring to the Team:

• A High School Diploma, GED, or equivalent qualification

• A valid Class 3 driver’s license and confidence behind the wheel

• Strong English skills (B2 level or equivalent) to communicate clearly and professionally

• Great people skills — friendly, courteous, and customer-focused

• Flexibility to work shifts and adapt to a dynamic schedule

• A calm, can-do attitude under pressure and in fast-paced situations

• Previous experience in aviation or hospitality is a big plus — but not a must

• A team-first mindset with a passion for delivering excellent service

• Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)

Why Jet?

• Attractive salary along with a full suite of employee benefits

• Grow your career in a fast-paced, multinational work environment

• A collaborative team that fosters creativity and proactive problem-solving