Customer Service Agent (CSA)

Certis Group; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading customer service provider is seeking a full-time Customer Service Agent (CSA) for Jewel Changi Airport, Singapore. The role offers a basic salary of $2,000 plus incentives. Responsibilities include attending to guest enquiries, crowd management, and handling calls and emails. Ideal candidates should be friendly and professional, and prior experience in customer service or hospitality is preferred. Join a dynamic team focused on delivering world-class guest experiences.

Benefits

Performance Incentive

Overtime available

Annual variable bonus

Qualifications

• Comfortable with long shifts and standing duties.
• Prior customer service or hospitality experience is an advantage.

Responsibilities

• Attend to guest enquiries and provide flight-related information.
• Conduct crowd control and manage queues.
• Handle calls and emails for customer service.

Skills

Friendly

Service-oriented

Professional

Clear communication

Crisis management

Job description

Customer Service Agent (CSA) – Jewel Changi Airport

Full-Time | $2,000 Basic + Incentives | Airport Jobs Singapore

Looking for a stable full-time Customer Service job at one of Singapore’s most iconic destinations? Join Jewel Changi Airport as a Customer Service Agent (CSA) and be part of a dynamic team delivering world-class guest experiences.

📍 Work Location - Jewel Changi Airport, Singapore

🧑💼 Job Roles Available

• Ranger
• Concierge
• Call Centre Agent

📝 Key Responsibilities

• Customer Service & Guest Experience
  • Attend to guest enquiries, ticketing and admissions
  • Provide wayfinding and Jewel / flight-related information
  • Handle feedback, enquiries and basic complaints professionally
  • Deliver WOW service and delight guests through proactive engagement
• Operations & Safety
  • Crowd control, queue management and re-entry management
  • Conduct safety briefings and attraction checks
  • First-line response for attractions-related incidents and emergencies
  • Assist during medical emergencies (training provided)
• Call Centre Duties
  • Handle calls, emails, website and feedback enquiries
  • Update CRM system and follow up cases until closure
  • Manage lost & found enquiries
  • Support crisis and emergency communications

⏰ Working Hours

12-hour fixed day shifts (subject to operational needs)

🎓 Training Provided

• 1-week paid training, including 3 days On-the-Job Training (OJT)

💰 Salary & Benefits

• Basic Salary: $2,000/month
• Performance Incentive: Up to $200/month
• Overtime available (subject to approval)
• Annual variable bonus (based on performance)

✅ Who We’re Looking For

• Friendly, service-oriented and professional
• Comfortable with long shifts and standing duties
• Able to communicate clearly with local & international guests
• Prior customer service / call centre / hospitality experience is an advantage
• Singaporeans can apply

📩 Interested? Apply now and be part of the Jewel Changi Airport experience! Or contact us at 84986558