Customer Service Agent (Airline)

ALWAYSHIRED PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading service provider at Changi Airport is seeking passionate individuals as Passenger Service Officers. This role involves delivering exceptional customer service from check-in to departure, handling special requests, and ensuring a seamless airport experience. The position offers a salary of up to $3,300 per month, along with a $5,000 joining bonus and opportunities for career growth in the aviation industry. Training is provided, with a rotating six-day work week.

Benefits

Up to $3,300 monthly salary

$5,000 joining bonus

Career growth opportunities

Training provided

AWS and variable bonuses

Qualifications

• Experience in customer service roles, preferably in hospitality or airport environment.
• Ability to manage special requests and service recovery effectively.
• Strong communication skills, especially in English.

Responsibilities

• Deliver exceptional service to passengers throughout the airport experience.
• Handle guest orders, manage service requests, and assist passengers efficiently.
• Complete all necessary reporting and assist with inventory tasks.

Skills

Customer service

Communication

Attention to detail

Job description

Passionate and customer-focused individuals are welcome to join our team as Passenger Service Officers at Changi Airport! In this role, you will be responsible for delivering exceptional service to passengers from check-in through departure.

Airport Customer Service | Up to $3,300 + Bonuses | $5,000 Joining Bonus | Changi

Be the face of world-class service at Changi Airport!

Up to $3,300 Monthly (Basic + Allowances + OT Paid)

$5,000 Joining Bonus + AWS + up to 3 Months Variable Bonus

Training Provided | Career Growth in Aviation Industry

Location: Changi Airport

6 Days Work Week | Rotating Shifts

Your Role

• Be well-versed in the lounge’s food and beverage offerings, with emphasis on the Singapore Hawker Fair
• menu Understand and communicate information on allergens and dietary restrictions to guests accurately
• Set up service stations, dining tables, and event carts according to established standards
• Take guest orders, serve, and present dishes professionally and promptly
• Handle special requests, service recovery for delays or disruptions, and manage unique passenger needs with discretion
• Accurately enter orders into the lounge system
• Complete daily reports, shift handovers, and assist with inventory checks
• Greet and assist passengers during check-in and boarding
• Ensure smooth and seamless departure experiences
• Provide support to travelers with special needs
• Deliver excellent service in premium airport lounges

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.