Customer Service Administrator (Premium Refrigeration)

Liebherr-Singapore Pte Ltd; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A global manufacturing firm in Singapore seeks a Customer Service Administrator to manage customer inquiries, support, and administrative tasks related to after-sales services. The ideal candidate will have a diploma in Business or Mechanical Engineering and at least 2 years of relevant experience. Strong communication and organizational skills are essential for ensuring customer satisfaction. This position offers a competitive salary and benefits package.

Benefits

Competitive starting salary

Comprehensive medical and dental benefits

Two-way transportation

Friendly and nurturing environment

Good work-life balance

Qualifications

• Minimum of 2 years of relevant experience in a similar industry.
• Experience with basic technical support for refrigerators is advantageous.
• Ability to manage stakeholders of all levels.

Responsibilities

• Manage all incoming calls about billing issues and product problems.
• Liaise with our factory and customers on orders and shipments.
• Build trust with customers through interactive communication.
• Handle complaints and provide first-level technical support.
• Carry out all administrative duties related to after-sales services.

Skills

Customer support experience

Verbal and written communication skills

Organizational skills

Technical troubleshooting

Team player

Education

Diploma/Nitec in Business or Mechanical Engineering

Tools

Microsoft Dynamics 365 CRM

Job description

What We Offer

Experience the Liebherr Culture and Belief of “One Passion. Many Opportunities.” Immerse in our diversified workforce and make a meaningful, real-world impact with our organisation. We offer a competitive starting salary along with comprehensive medical and dental benefits. Additional perks include two-way transportation provided to/from Clementi MRT, a friendly and nurturing environment and good work-life balance.

The Job

The position holder is responsible for handling an array of front-facing duties. They will directly work with customers to answer their queries or provide additional support where needed. They will have to ensure customer service requests and payments are acted upon, processed, and recorded accurately and in a timely manner. The Customer Service Administrator is expected to provide excellent service standards and maintain high customer satisfaction.

What You Can Expect of the Job

• You’ll manage all incoming calls regarding billing issues, product problems, service questions and general customer concerns.
• You’ll liaise and coordinate with our factory and customers on orders and shipments.
• You’ll build trust and sustainable relationships with customers through open and interactive communication.
• You’ll accept and register customers’ feedback in our Customer Relationship Management (CRM) system.
• You’ll handle incoming calls from customers pertaining to enquiries on spare parts / after-sales servicing appointments / warranties.
• You’ll handle complaints, identify technical issues raised by customers over the phone, and provide first-level technical troubleshooting support and/or arrange technicians to perform onsite inspection/repair, if required.
• You’ll carry out all administrative duties related to after-sales services (tax invoice, delivery order, letter of credit) and daily stock check of spare parts.
• You’ll assist in export market data entry, documentation, and claims processing.
• Any other duties as assigned.

What We Expect of You

• Diploma/Nitec in Business or Mechanical Engineering.
• A minimum of 2 years of relevant experience in a similar industry.
• Proven customer support experience / as a customer service representative.
• Experience with basic technical support for refrigerators (over-the-phone support) will be advantageous.
• Familiarity with Microsoft Dynamics 365 CRM system.
• Excellent verbal and written communication skills, managing stakeholders of all levels, both internal and external.
• Meticulous and good organisational skills.
• A team player, patient, empathetic and passionately communicative.

Who We Are

Liebherr-Singapore is part of the global acting Liebherr Group, with more than 54,000 employees globally. We are responsible for the sales and after-sales services for ship and offshore cranes, earthmoving equipment, crawler cranes, tower cranes, mobile cranes, port equipment, refrigerators, freezers and the repairing of aerospace components. Liebherr Appliances, headquartered in Germany, is one of the world’s leading manufacturers of premium refrigeration for domestic and professional use.