Customer Service Admin [ 5 days / AWS & VB / up to $2.8k ] 7094

-; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A human resources advisory firm in Singapore is seeking a Customer Service Admin to manage digital communication channels and customer complaints. You will provide coaching to retail agents and monitor performance metrics while ensuring compliance with data privacy laws. The role offers working hours from Monday to Friday and a competitive salary range of $2500 - $2800, plus AWS and variable bonuses.

Responsibilities

• Manage inbound and outbound calls, emails, live chats, and other digital communication channels.
• Handle and resolve customer complaints promptly.
• Provide coaching and support to retail agents.
• Monitor key performance indicators and prepare performance reports.
• Ensure compliance with data privacy policies.

Job description

Customer Service Admin

• Working Hours: Monday - Friday (8am-5.30pm)
• Location: Jurong area
• Salary: $2500 - $2800
• With AWS & Variable Bonus

Job Responsibilities

• Manage inbound and outbound calls, emails, live chats, and other digital communication channels, ensuring all interactions are accurately logged in the CRM system.
• Handle and resolve customer complaints promptly, escalating issues when necessary and tracking Voice of Customer (VOC) feedback to improve service quality.
• Provide coaching and support to retail agents through regular training sessions, maintaining updated SOPs and onboarding materials.
• Monitor key performance indicators such as Customer Satisfaction Score (CSAT) and average handling time, prepare performance reports, and leverage insights to enhance service standards.
• Ensure strict compliance with PDPA and internal data privacy policies, maintain accurate records, and support audit requirements.

The Supreme HR Advisory Pte Ltd EA No: 14C7279