Customer Service

The Supreme HR Advisory Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading HR advisory firm is seeking a Customer Service representative in Singapore. Responsibilities include managing inbound and outbound calls, preparing daily reports, and ensuring smooth operations of automated car parks. This position includes a 4 days ON & 2 days OFF work schedule, with a monthly salary of $2100 plus allowances and overtime. Ideal candidates should be detail-oriented and ready to address inquiries efficiently.

Responsibilities

• Handle inbound/outbound calls for public inquiries.
• Record feedback and incidents for the Daily Report.
• Check automated car parks operations.
• Escalate issues to Operations/Technical Team.
• Monitor server PCs and ensure good working condition.
• Process work requests from authorities via email.
• Monitor KPIs for HDB car parks.
• Prepare and submit daily reports.

Job description

Customer Service (Command Centre)
Working location: Ubi
Working hours: 4 days ON & 2 days OFF (including weekends), 8am – 8pm
Salary: $2100 + Allowance + OT + AWS + VB

Responsibilities

• Handle inbound/outbound calls including feedback and enquiry from Public, EMSU, HDB/Commercial Operations and Technical Team.
• Record all feedback and incidents reported to Command Centre onto the Daily Report.
• Check and monitor the smooth running of all automated car parks.
• Escalate abnormalities and system error detected to Operations/Technical Team.
• Monitor and ensure the HDB Server PCs, EHT Host and CEPAS Settlement PC are in good working condition at all times.
• Check incoming email regularly and promptly process the work requests from HDB and other Authorities.
• Check and monitor the working KPIs for HDB car parks and send reminder to HDB Operations Team before the cut off time.
• Prepare and submit CC Daily Report and HDB Feedback Report daily.

If you are keen to apply, please submit your application via the Apply Now button. Alternatively, you can email your resume to [e-mail] (˶ᵔ ᵕ ᵔ˶)

❄️Anabel Boon Xue Qi | Consultant Associate (R25159272) |📍The Supreme HR Advisory EANo:14C7279