Customer Experience Quality & Insights Analyst

PERSOL; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading staffing and recruitment agency based in Singapore seeks a Customer Experience Quality Analyst to manage customer survey inquiries and ensure data accuracy. This role requires 1–2 years of relevant experience and strong communication skills. The ideal candidate will work in a supportive team environment focused on continuous improvement. Responsibilities include resolving customer issues and analyzing contact center metrics. Apply now to join this dynamic team!

Benefits

Stable weekday working hours

Collaborative team environment

Exposure to quality analytics

Qualifications

• 1–2 years of experience in customer service, quality assurance, or data-related roles.
• Strong written and verbal communication skills.
• Experience managing high-volume email correspondence.

Responsibilities

• Manage customer survey enquiries via email.
• Ensure accuracy of customer survey data.
• Resolve customer issues through email and calls.

Skills

Detail-oriented

Customer service

Communication skills

Problem-solving

Data analysis

Tools

MS Office (Excel)

CRM or case management systems

Job description

A leading staffing and recruitment agency based in Singapore seeks a Customer Experience Quality Analyst to manage customer survey inquiries and ensure data accuracy. This role requires 1–2 years of relevant experience and strong communication skills. The ideal candidate will work in a supportive team environment focused on continuous improvement. Responsibilities include resolving customer issues and analyzing contact center metrics. Apply now to join this dynamic team!