Customer Experience Lead — Music Center Growth & Service

AUREUS (YEW TEE) PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading creative arts education company in Singapore is seeking a customer service professional passionate about delivering exceptional service. The role involves enhancing customer interactions, thriving in a dynamic environment, and ensuring alignment with company values. Candidates should have 2-3 years of relevant experience and a strong command of English. The position offers a collaborative atmosphere and opportunities for professional growth, alongside a vibrant company culture.

Benefits

Medical and Insurance Coverage

14 days of Annual Leaves and Sick Leaves

In-House Learning and Development

Professional Career Development Opportunities

Complimentary Music Lessons

Vibrant and Supportive Company Culture

Work Equipment including IT Devices

Qualifications

• 2-3 years of experience in customer service.
• Available to work retail hours including weekends.
• Strong proficiency in written and spoken English.

Responsibilities

• Ensure high standard of customer service.
• Demonstrate adaptability in a fast-paced environment.
• Foster teamwork and minimize student turnover.
• Demonstrate commitment to personal and professional growth.
• Support the team in achieving sustained growth.
• Achieve high-quality responses to customer inquiries.
• Boost customer satisfaction as measured by NPS.
• Fulfill additional duties as assigned.

Skills

Customer service excellence

Strong adaptability

Excellent communication

Team collaboration

Goal-oriented

Outgoing personality

Job description

A leading creative arts education company in Singapore is seeking a customer service professional passionate about delivering exceptional service. The role involves enhancing customer interactions, thriving in a dynamic environment, and ensuring alignment with company values. Candidates should have 2-3 years of relevant experience and a strong command of English. The position offers a collaborative atmosphere and opportunities for professional growth, alongside a vibrant company culture.