Customer Call Centre Officer (Fraud) (12 Months Contract) #NKC

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is seeking a dedicated investigator to manage customer scam allegations. The incumbent will lead unbiased investigations, analyse evidence, and provide recommendations based on findings. Collaboration with internal teams is essential to align actions with policies. Interested candidates should email their resumes. Only shortlisted applicants will be contacted.

Responsibilities

• Act as the primary contact for customers regarding scam allegations.
• Lead comprehensive and unbiased investigations into scam reports.
• Analyse and synthesise evidence to identify patterns and trends.
• Provide recommendations based on investigation findings.
• Collaborate with internal teams to ensure alignment with policies.

Job description

Key Responsibilities

• Act as the primary contact for customers regarding scam allegations.
• Lead comprehensive, unbiased, and timely investigations into scam reports.
• Analyse and synthesise evidence and documentation to identify patterns and trends.
• Provide well-reasoned recommendations based on investigation findings.
• Collaborate with internal teams to ensure processes and actions align with policies and regulatory requirements.

Interested applicants may email resume to [e-mail]

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted