Contract Policy Servicing Manager (Life Insurance)

Recruit Express Pte Ltd.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading insurance industry player in Singapore is seeking a Contract Policy Servicing Manager to oversee the policy servicing function. The role includes managing customer service requests, leading a team, and ensuring compliance with regulatory standards. Candidates must have experience in life insurance policy servicing and project management. This is an excellent opportunity for those looking to advance their career in a dynamic environment.

Qualifications

• Experience in life / investment linked policy servicing is a must.
• Experience in projects and business requirements review experience.

Responsibilities

• Support the full policy servicing function for life insurance including processing customer service requests.
• Lead and guide the policy servicing team while being accountable for performance delivery.
• Uphold regulatory compliance and internal policy standards across all servicing.

Skills

Life insurance policy servicing

Project management

Job description

Contract Policy Servicing Manager (Life Insurance) #BLM

Jobs Responsibilities

• Support the full policy servicing function for life insurance including processing customer service requests
• Lead and guide the policy servicing team while being accountable for performance delivery against SLAs and turnaround targets
• Uphold regulatory compliance and internal policy standards across all servicing and premium management processes
• Act as subject matter expert for policy servicing and premium management during product launches and system enhancements
• Review and streamline servicing workflows
• Handle complex service issues and customer complaints; engage stakeholders to drive fair outcomes and proper resolution
• Review and sign off business requirements; perform UAT; liaise with external partners for operational matters including system migrations

Job Requirements

• Experience in life / investment linked policy servicing is a must
• Experience in projects and business requirements review experience

Application Procedures

Interested candidates, please email your resume to:

Recruit Express Pte Ltd (EA No. 99C4599)

We regret that only shortlisted candidates will be notified.