Contract Management Manager (1-yr contract)

Certis Group; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A leading outsourced services partner in Singapore seeks a Contract Manager responsible for overseeing contract performance, compliance, and stakeholder management. This role involves tracking key performance metrics, preparing reports, and serving as the main point of contact for contract matters. Candidates should have a Bachelor’s Degree in Business Administration and 2-3 years of experience in contract management. The position offers a competitive remuneration package and comprehensive benefits.

Benefits

Competitive remuneration package

Performance-based incentives

Comprehensive medical and dental coverage

Holistic wellness initiatives

Qualifications

• 2-3 years of experience in contract management, vendor management, or client account management.
• Strong understanding of contractual frameworks and compliance monitoring.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Track and monitor contract performance against Key Performance Matrices.
• Prepare and present performance reports to management.
• Serve as primary contact for contract-related matters.

Skills

Contract management

Vendor management

Stakeholder engagement

Analytical skills

Microsoft Office Suite proficiency

Education

Bachelor’s Degree in Business Administration or related field

Tools

Contract management systems

Job description

About Certis

Certis is a leading outsourced services partner that designs, builds, and operates smart, integrated solutions across security, facilities management, and customer experience. Headquartered in Singapore with a growing presence in Australia and Qatar, we harness the power of technology—from AI to Robotics—to deliver critical services that protect lives and enable communities to thrive. At Certis, your work has purpose. You’ll be part of a mission that goes beyond operations—shaping safer, smarter, and better outcomes for people and businesses. We offer diverse career pathways, invest in your growth, and empower you to make a meaningful difference. If you're ready to build the future, your journey starts here—with us.

Life at Certis

Power a Smarter, Safer World with Tech: We build purposeful solutions that serve, protect, and empower—driven by trust, powered by people. Shape the Future: Take charge of your development and offering diverse opportunities across roles, borders, and technologies. Work alongside leaders who invest in your potential, and a culture that will take you further. Where Purpose Meets Possibility: From safeguarding communities to shaping smarter, more sustainable futures, we’re committed to creating long-term value, not just for our customers, but for society and the environment.

Duties & Responsibilities

1. Contract Performance & Compliance

• Track and monitor Certis’s MHA contract performance against contractual Key Performance Matrices (KPMs) and service-level obligations.
• Prepare and present regular performance and compliance reports to senior management and key stakeholders.
• Identify performance gaps, risks, and areas for improvement; work with operational teams to develop and implement corrective actions.
• Ensure all contractual commitments are fulfilled in accordance with company policies, regulatory standards, and client requirements.

2. Contract Administration & Governance

• Maintain an up-to-date repository of all contracts, amendments, and related documentation.
• Conduct periodic reviews of contracts to ensure relevance, compliance, and operational alignment.
• Develop and standardize templates, tools, and procedures for effective contract management.

3. Stakeholder Management

• Serve as the primary point of contact for contract-related matters between the company, MHA, and other external stakeholders.
• Communicate proactively with internal teams (operations, finance, HR, legal) to ensure mutual understanding of contractual obligations.
• Attend monthly meetings with MHA representatives and other key stakeholders to review performance, discuss challenges, and plan improvements.
• Facilitate resolution of contractual disputes, issues, or ambiguities in a timely and professional manner.

4. Risk Management & Continuous Improvement

• Identify potential contractual and operational risks; recommend mitigation strategies.
• Support audit exercises and ensure readiness for client or internal reviews.
• Propose and implement process improvements to strengthen contract governance and operational efficiency.

Skills & Experience

• Bachelor’s Degree in Business Administration or related field.
• 2–3 years of experience in contract management, vendor management, or client account management (preferably within government or facilities/security services sectors).
• Strong understanding of contractual frameworks, performance management, and compliance monitoring.
• Excellent communication and stakeholder engagement skills.
• Strong analytical and problem-solving abilities.Meticulous attention to detail with solid organizational skills.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word); experience with contract management systems is an advantage.
• Able to work independently under pressure and manage multiple priorities.
• Integrity and professionalism in managing sensitive contract matters.
• Proactive, resourceful, and results-oriented.
• Strong team player with the ability to influence across functions.

Recognition & Reward

• Be part of a purpose-driven, values-led workplace that fosters collaboration, respect, and a culture of continuous growth.
• Enjoy a competitive remuneration package with performance-based incentives and eligibility for annual bonuses.
• Benefit from comprehensive medical and dental coverage, along with holistic wellness initiatives and dedicated mental health support.