Contract Bank Customer Service Staff, Contact Centre

Success Human Resource Centre Pte Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading human resource consultancy in Singapore is looking for Contract Bank Customer Service Staff to deliver outstanding customer support in a demanding environment. The role requires handling client interactions across various channels and contributing to the service quality standards. A diploma with call center experience is required, and flexibility in work hours is essential. This position offers a competitive salary of up to $25/hour and up to $4000/month for full-time roles, including performance bonuses.

Benefits

Performance bonus after 6 months

Qualifications

• Possess relevant call centre experience and passion for customer service.
• Able to work collaboratively in a team environment.
• Adaptability to a fast-paced and demanding setting.

Responsibilities

• Deliver world-class 24-hour one-stop customer service.
• Handle customer inquiries via phone and email.
• Cross-sell bank products and services appropriately.
• Actively support contact centre service quality KPIs.
• Provide feedback on process improvements.
• Ensure compliance with policies and procedures.

Skills

Customer service excellence

Team collaboration

Ability to work in a fast-paced environment

Education

Diploma with relevant call centre experience

Job description

Contract Bank Customer Service Staff, Contact Centre

Employment Type: Contract

Monthly Salary:

• Part Time/Full Time
• up to $25/hr and $4000/mth
• Raffles Place
• Shift Hours

Responsibilities:

• Deliver world class 24 hour one-stop customer service.
• Handle customer interactions via phone and/ or emails within stipulated timeframe.
• To cross-sell the bank products and services when appropriate.
• Actively perform channel migration to automated channels.
• Contribute actively to contact centre service quality KPIs for monthly & annual internal and external quality awards.
• Provide continuous feedback on workflow and productivity improvements.
• Resolve customers’ feedback/ issues within guidelines.
• Conscientious logging of customers’ feedback, service requests and enquiries.
• Ensure diligent tracking of open service requests and ensure adherence to SLA.
• Contribute to the contact centre in achieving its service targets.
• Ensure all requests or investigations are completed appropriately.
• Ensure follow up and fulfill promises made to our customers.
• Ensure compliance with group policy and standards, local laws and regulations and controls and procedures.
• Ensure compliance to waiver empowerment guidelines and zero operational loss.

Duration:

• 6 months contract

Working Hours:

• Training will start on 22 Sep 2025 for 2 months
• For the first 2 months, required to work full-day shifts from 9am to 6pm (Mon to Thurs), 9am to 5pm (Fri) to follow the training schedule. From third month onward, work either full-day or half-day shifts based on selected preference

Full Day Work

• 5 days per week, between Monday to Sunday (including Public Holidays)
• 8am to 10.30pm (shift-based coverage), 9 hours per day including 1 hour lunch break, (shift interval 8am, 9am, 10am, 1.30pm)

Half Day Work

• 5 days per week, between Monday to Sunday (including Public Holidays)
• 6pm to 10pm, 4 hours per day

Location:

• Raffles place
• up to $25/hr for hourly part timer
• up to $4000/month for full time staff
• 1 month performance bonus upon completing 6 month contract, subject to work performance

Requirements:

• Possess a Diploma with relevant call centre experience
• Has a passion for customer service
• Able to work in a team
• Able to work in a fast-paced and demanding environment

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[e-mail] (Registration no: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)