Community Manager, SEA

MCI GROUP ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A global engagement marketing agency is seeking a Community Manager for Southeast Asia in Singapore. The role involves managing relationships with members, developing strategies for engagement, and conducting reports on regional activities. The ideal candidate has at least five years of experience in membership development, strong communication skills, and the ability to work in a fast-paced environment. Proficiency in M365 and fluency in English are required, with additional Asian language skills being a bonus.

Qualifications

• Minimum five years of experience in membership development or relationship management.
• Experience working with diverse audiences and C-suite level management.
• Demonstrated experience in developing region-specific marketing strategies.

Responsibilities

• Manage and foster relationships with members and stakeholders.
• Develop strategies for membership engagement and recruitment.
• Generate reports on regional activities and initiatives.

Skills

Relationship management

Business development

Strategic thinking

Interpersonal communication

Customer service

Education

Business Administration or Business Management equivalent degree

Tools

M365

Job description

WHO WE ARE

We are a global engagement marketing agency that creates human‑centric touchpoints that unleash the power of people to deliver innovation and growth. Firm believers in the power of building community since 1987, we are helping brands, associations and not‑for‑profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions. We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

THE OPPORTUNITY

The Community Manager SEA serves as the primary communications liaison between societies and their members. Responsible for strategizing and managing activities that support and foster relations with key stakeholders, including members, member leaders, prospective members, companies, and industry associations. Formulates and implements strategies for membership engagement, recruitment, and retention.

THE WORK

• Proactively identifies and supports efforts to connect with potential members to improve membership engagement.
• Applies solid relationship management and business development principles for prospecting and managing alliances with current and prospective partners.
• Studies and understands the macro and micro‑environmental dynamics that impact the region.
• Generates, maintains, and presents reports on the region’s activities, measures outcomes for existing and new initiatives.
• Ensures the alignment and customization of membership marketing messages across markets.
• Prepares and delivers presentations (both written and oral) to target audiences.
• Coordinates meetings with members and companies in the region.
• Proactively and consistently pursues professional development/training to build technical knowledge and competencies.
• International travels, as assigned (up to 25 %).

THE CONNECTION

• The Community Manager, SEA works and reports to the Director, AMC.

THE MUST HAVE

• Business Administration or Business Management equivalent degree required.
• Minimum five (5) years of experience in a membership development, association management and/or relationship management position.
• Experience working in a global business environment with diverse audiences, including C‑suite level management, VPs, and Managers.
• Demonstrated experience developing and leading the implementation of a market/region‑specific marketing strategy in Southeast Asia with measurable success objectives.
• Excellent interpersonal, oral, and written communication skills representing a high degree of accuracy to draft correspondence and interact professionally and effectively in person, on the phone, and online.
• Demonstrated strategic thinking.
• Highly detailed, process‑oriented individual who thrives in a fast‑paced team environment and is readily adaptable to changing market and organizational requirements.
• Strong customer service skills and experience in developing appropriate, creative solutions to customer needs/problems.

THE GOOD TO HAVE

• High degree of professionalism, integrity, credibility, expertise, and confidence.
• Works well as a collaborator within a team environment.
• Operates with a sense of urgency and maintains high quality standards.
• Stretches beyond current capabilities and demonstrates a willingness to do so.
• Proficiency in M365 familiar with Co‑Pilot use.
• Fluency in verbal and written English and proficiency in an Asian SEA second language is a bonus.