Cloud Operations Lead & Incident Management

AALUDRA TECH SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A technology solutions company is looking for an Operations Support Engineer to manage IT operations and ensure system reliability. Key responsibilities include overseeing cloud operations, enhancing technical support strategies, and incident management. Candidates should have a Bachelor's degree in a relevant field, at least 8 years of IT operations experience, and strong skills in AWS and Terraform. Excellent troubleshooting and communication skills are essential for this role. Competitive salary and benefits are offered.

Qualifications

• 8+ years of experience managing large-scale IT operations in cloud environments.
• 5+ years of hands-on expertise with AWS.
• Strong skills in Terraform, automation, and cloud configuration management.

Responsibilities

• Oversee daily operations of cloud-based data sharing platforms.
• Develop strategies to enhance technical support efficiency.
• Manage incident resolution processes and recommend system improvements.
• Administer IT service management processes within an agile framework.
• Partner with engineering teams to implement monitoring tools.

Skills

AWS

Terraform

Troubleshooting

Stakeholder management

Communication

Planning

Education

Bachelor’s degree in computer science, IT, or related field

Tools

ELK stack

OpenSearch

Elasticsearch

Logstash

Kibana

Job description

A technology solutions company is looking for an Operations Support Engineer to manage IT operations and ensure system reliability. Key responsibilities include overseeing cloud operations, enhancing technical support strategies, and incident management. Candidates should have a Bachelor's degree in a relevant field, at least 8 years of IT operations experience, and strong skills in AWS and Terraform. Excellent troubleshooting and communication skills are essential for this role. Competitive salary and benefits are offered.