Cloud Engineer - JIRA & Ansible (CPE)

SYNAPXE PTE. LTD.; Singapore; On-site; SGD 75,000 - 95,000; Full time

Job summary

A leading technology firm in Singapore seeks an experienced IT Service Manager. The role involves designing and implementing Jira ITSM forms, developing Ansible playbooks, and administering RHEL servers. The ideal candidate will have a degree in computer science and at least 8 years of experience, along with a strong background in ITIL and middleware technologies. This position emphasizes collaboration with stakeholders and cross-functional teams.

Qualifications

• Minimum 8 years of experience in the IT field.
• Experience as a Jira ITSM administrator.
• Strong knowledge in RHEL system administration.

Responsibilities

• Design and implement Jira ITSM forms.
• Develop and maintain workflows and business rules.
• Support platform upgrades and patch management.

Skills

Jira ITSM administration

Red Hat Enterprise Linux (RHEL)

Ansible playbook development

Python scripting

Bash scripting

ITIL v3/v4 knowledge

Middleware technologies

Strong communication skills

Analytical skills

Team collaboration

Education

Degree in computer science or related IT discipline

Job description

Roles & Responsibilities:

• Design, configure, and implement Jira ITSM forms
• Develop and maintain custom workflows, business rules and groovy scripts
• Implement ITIL-aligned processes for incident, problem, change, request and CMDB
• Collaborate with stakeholders to translate functional requirements into effective technical designs
• Develop and maintain Ansible playbook for infrastructure automation
• Build REST API integrations with internal systems to enable seamless end-to-end automation
• Support platform upgrades, patch management, and ensure optimal performance and availability
• Administer and maintain RHEL servers subscribed by the team
• Perform system monitoring, performance tuning, and capacity planning for subscribed servers
• Develop and maintain Ansible playbooks for routine tasks
• Install, configure, and administer various middleware platforms such as Pacemaker, Apache HTTP Server, Tomcat, Nginx, Jira, etc
• Assist application team in troubleshooting issues and perform root cause analysis related to middleware application performance
• Maintain system and middleware security, including patching, hardening and vulnerability remediation
• Create and maintain detailed documentation for system configurations, procedures, and troubleshooting steps
• Collaborate with cross-functional teams including developers

Requirements/ Qualifications:

• Degree in computer science or related IT discipline, or equivalent experience
• Minimum 8 years of experience in the relevant field
• Experience with Jira ITSM as administrator
• Strong knowledge and experience with Red Hat Enterprise Linux (RHEL) system administration
• Able to develop Ansible playbook, familiar with programming scripting python/ Bash experience.
• ITIL v3/v4 certification or equivalent experience in IT service management
• Hands-on experience with relevant middleware technologies
• Strong written and verbal communication skills for effective user engagement
• Strong analytical and problem-solving skills to address technical challenges
• Experience in cross-functional teams or projects is advantageous
• Team player and a commitment to continuous learning and skill development