Clinic Assistant (Customer Care Focus)

ARCADIA HEALTH CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A modern integrative skin clinic in Singapore seeks a front-of-house customer care specialist. Your role will involve welcoming clients, coordinating appointments, and supporting treatment services. Ideal candidates should have minimum O Levels and 3 years of relevant experience, with strong communication skills in English and Chinese. The position offers structured training and a clean, personal environment. The salary range is SGD 2,600 to 3,400 monthly, commensurate with experience.

Benefits

Structured on-the-job training

Support for skills upgrading

Qualifications

• Minimum of 3 years of working experience in a relevant field.
• Well-groomed and service-oriented.
• Willingness to learn skincare knowledge and clinic protocols.

Responsibilities

• Welcome and attend to clients with warmth and professionalism.
• Assist with appointment coordination and ensure smooth client flow.
• Support therapists during treatments.
• Maintain cleanliness and order in treatment rooms and reception.

Skills

Customer care

Communication in English

Communication in Chinese

Detail-oriented

Service orientation

Education

Minimum O Levels

Diploma in Hospitality, Customer Service, or related fields

Job description

SkinEthos Clinic is a modern integrative skin clinic focused on plant-based, non-invasive skincare. We place strong emphasis on client comfort, professionalism, and a refined care experience in a calm and well-presented environment.

Role Overview

This role focuses primarily on front-of-house customer care and service experience. Clinical and treatment-related support will be provided through structured on-the-job training.

Key Responsibilities

• Welcome and attend to clients with warmth and professionalism
• Assist with appointment coordination and smooth client flow
• Support therapists and practitioners during treatments after training
• Prepare and reset treatment rooms according to clinic hygiene standards
• Carry out basic housekeeping duties to maintain overall clinic cleanliness and order
• Ensure treatment rooms, reception, and common areas are neat, presentable, and well stocked
• Provide attentive service to clients throughout their visit
• Maintain cleanliness, presentation standards, and stock readiness

Requirements

• Minimum O Levels with at least 3 years of working experience
• Able to communicate clearly in English and Chinese
• Diploma or experience in Hospitality, Customer Service, Wellness, or related fields is welcome
• Well groomed, service oriented, and attentive to detail
• Comfortable working in a calm, personal, and client facing care environment
• Willing to learn skincare knowledge and clinic protocols on the job

Employment Details

• Employment Type: Full time
• Standard shifts scheduled within clinic operating hours
• Typical shifts include:
  • 10:00am to 8:00pm Monday to Friday
  • 9:00am to 3:00pm Saturday
• Actual working hours may vary based on clinic operations and appointment schedules

Salary Range

SGD 2,600 – 3,400 per month

(Commensurate with experience and service background)

Training & Development

• Structured on the job training provided
• Exposure to skincare, wellness, and clinic operations
• Support for skills upgrading and professional growth

Culture & Fit

• Enjoy caring for people in a personal service setting
• Take pride in cleanliness, grooming, and presentation
• Communicate calmly and thoughtfully with clients