Client Training Specialist (Mandarin Speaker)

SAS; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technology company in Singapore is seeking a Client Training Specialist (Mandarin Speaker) to provide training and support for hotel clients using the IDeaS suite of products. This role requires a native Mandarin speaker with over 5 years of hotel revenue management experience. The ideal candidate will deliver in-person and remote training, assist clients in integrating systems, and requires extensive travel. Join a forward-thinking team that values innovation and client satisfaction.

Qualifications

• 5+ years of hotel revenue management experience, preferable in a corporate environment.
• Training or teaching experience with strong group training skills.
• Ability to travel extensively (up to 70%) and flexibility for changing environments.

Responsibilities

• Provide face-to-face and remote training for clients on IDeaS products.
• Assist clients in integrating IDeaS System into operations.
• Deliver status reports to the IDeaS team after training sessions.

Skills

Hotel revenue management experience

Native Mandarin speaker

Group training skills

Working fluency in English

Software training experience

Experience with international audiences

Analytical skills

Effective communication skills

Detail oriented

Proficient in MS Office

Tools

MS Excel

MS Word

MS PowerPoint

MS Outlook

Job description

Client Training Specialist (Mandarin Speaker)

Job Locations SG-Singapore Requisition ID 20068020 Category IDeaS (a SAS company) Position Type Professional

The Client Training Specialist is responsible for providing face-to-face training, remote training and assistance for clients working with the IDeaS suite of products, in support of company and department goals. IDeaS Client Training Specialists bring innovation and clarity to the client’s experience with IDeaS Solutions and set the stage for a strong ongoing relationship. This role will require travel so having convenient access to a major airport would be beneficial. This role requires someone who is a Native Mandarin Speaker as an essential requirement.

What you’ll be doing…

• Provides clear and concise face-to-face conceptual and operational IDeaS solution(s) training to hotel clients using IDeaS approved training materials.
• Delivers remote training, coaching and facilitation sessions to individuals and groups using tools such as Teams, Zoom etc.
• Aids in configuring the IDeaS systems at client sites to ensure that the client can experience maximum benefit from the installation of the system.
• Assists and guide clients in effectively integrating the IDeaS System into the hotel operation and company culture.
• Listens and processes complex requirements from clients across diverse cultures and levels within the client’s organization in ‘real time’.
• Delivers detailed status and summary reports to the IDeaS team following each training assignment in line with standardized timelines.
• Ensures that all materials presented to the client meet set format standards and convey professionalism and clarity.
• Identifies areas where further training may be required at a client site for the users to obtain the maximum benefits from the IDeaS System.
• Participates in the development and review of effective training materials.
• Provides consultation to hotels in regard to business practices directly related to the use of the IDeaS system.
• Delivers in-house training to other members of the IDeaS team and mentor new members of the Client Training Specialist team.
• Demonstrates the IDeaS System and IDeaS concepts in a sales environment during client visits or trade shows.
• Liaises with instructional design and learning management system team.
• Performs other duties as assigned.

What you’ll bring to us…

• 5+ years of hotel revenue management experience, preferable in a corporate environment.
• Native Mandarin Speaking ability essential.
• Training or teaching experience along with strong group training skills.
• Working fluency in international business English.
• Software training experience.
• Experience in working with international audiences.
• In-depth understanding of revenue management concepts.
• Strong analytical skills and ability to exercise these in pressurized environments.
• Effective and assertive communication and presentation skills.
• Detail oriented with effective organizational skills.
• Ability to identify and resolve problems.
• Ability to work successfully in a team environment, as well as independently.
• Proficient in MS Excel, Word, PowerPoint and Outlook.
• Ability to travel extensively (up to 70%) and flexibility to work in changing environments as business needs arise.

Who we are…

Passionate people. Loyal clients. Leading solutions.

With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us.

IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we’re working, our teams come together to create leading revenue management solutions that accelerate our clients’ growth through revenue optimization.

We Support Who You Are….

As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you’re launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.

At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.