Client Success & Support Executive — Jurong East

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading HR advisory company in Singapore is seeking a Client Management Executive to manage customer inquiries, coordinate delivery orders, and analyze customer interaction trends. The ideal candidate should hold a Polytechnic Diploma or BA degree in Business Administration and have previous experience in customer support roles. This role involves collaborating with internal teams and mentoring junior team members while fostering a positive customer experience.

Qualifications

• Polytechnic Diploma or BA degree, preferably in Business Administration or related field.
• Previous experience in customer support roles is highly preferred.

Responsibilities

• Manage customer emails and calls to coordinate delivery orders efficiently.
• Respond swiftly to customer inquiries ensuring prompt resolution.
• Collaborate and communicate effectively with internal departments.

Skills

Strong phone handling skills

Emotional intelligence

Customer inquiry resolution

Mentoring and supporting junior team members

Education

Polytechnic Diploma or BA degree in Business Administration

Job description

A leading HR advisory company in Singapore is seeking a Client Management Executive to manage customer inquiries, coordinate delivery orders, and analyze customer interaction trends. The ideal candidate should hold a Polytechnic Diploma or BA degree in Business Administration and have previous experience in customer support roles. This role involves collaborating with internal teams and mentoring junior team members while fostering a positive customer experience.