Client Success Executive (CSE)

Altera Digital Health APAC; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading healthcare IT provider in Singapore is seeking a Client Success Executive to manage a portfolio of healthcare organizations, driving client growth and satisfaction. The role involves strategic partnership building, revenue advocacy, and leveraging data for outcomes. Candidates should possess strong communication skills, a background in healthcare technology, and experience with client relationship management. The position offers competitive benefits and a dynamic work environment, ideal for those passionate about transforming healthcare outcomes.

Benefits

Monthly Medical Insurance Allowance

Employee Share Ownership Program

Flexible work options

Qualifications

• Demonstrated success in a client-facing role ideally within healthcare technology.
• Experience identifying, developing and closing expansion opportunities.
• Understanding of healthcare industry practices and software systems.

Responsibilities

• Own a portfolio of clients, accountable for revenue growth and satisfaction.
• Build and maintain C-suite relationships.
• Drive lead generation and expansion opportunities.

Skills

Exceptional communication skills

Analytical skills

Problem-solving skills

Strong commercial acumen

Cross-functional collaboration

Education

Bachelor's degree

Tools

CRM platforms

BI tools

Job description

Client Success Executive (CSE) - Altera Digital Health

Permanent full-time position.

Who are we

Altera Digital Health is a leading global healthcare IT provider and a subsidiary of Constellation Software Inc (CSI). Constellation Software, a publicly traded company on the Toronto Stock Exchange, is renowned for acquiring and managing vertical market software businesses.

At Altera we foster a unique culture rooted in our core values: unwavering commitment to respect, discipline, innovation and transparency guides every action we take. We have a range of clients across APAC using our own solutions such as our electronic health record (EHR) platform Sunrise as well as several third‑party solutions we proudly resell into the region.

Our solutions are designed to help our clients improve performance and better leverage their software to create a more connected, efficient and effective healthcare system.

Serving the APAC region from offices in Australia and Singapore our team drives impact through exceptional sales, professional services and client support. This impact is supported by Altera’s Client Success framework which is a cornerstone to achieving Altera’s vision of enabling clinicians, empowering patients and transforming healthcare organisations.

Ready to shape the future of healthcare? Join us and make a difference!

Are You Ready to Transform Healthcare Partnerships

We’re looking for a highly strategic Client Success Executive (CSE) to join our transforming APAC team at Altera Digital Health. This isn’t traditional account management; it’s a revenue‑generating client advocacy role where you’ll own the complete success journey for a portfolio of healthcare organizations driving both retention and growth.

If you thrive on translating client goals into measurable outcomes, operating as a trusted advisor, identifying expansion opportunities within complex accounts and leveraging data and automation to maximise your impact, we want to hear from you.

Your Mission: Growth Advocacy & Strategic Partnership

As a Client Success Executive you will own a specialised portfolio of clients across Asia, accountable for protecting and growing revenue, elevating client satisfaction and positioning yourself as a trusted advisor who orchestrates internal teams to deliver exceptional digital health solution outcomes.

Key Responsibilities

Strategic Partnership & Revenue Growth

• Own the complete client lifecycle for existing accounts – from renewal risk mitigation to expansion opportunity development and strategic roadmap alignment.
• Lead Strategic Partnership Reviews (quarterly/annual) to assess performance, identify growth opportunities and execute segment‑based success plans across our client segmentation framework.
• Build and maintain deep C‑suite relationships acting as the primary advocate and strategic thought partner for assigned clients.
• Drive lead generation and expansion opportunities through whitespace analysis, stakeholder mapping and consultative selling.

Performance Risk & Advocacy

• Monitor and elevate Net Promoter Score (NPS/KLAS) through proactive management, root‑cause resolution and systematic feedback loop closure.
• Leverage automation platforms to access real‑time portfolio health scoring, predictive attrition signals and performance analytics.
• Cultivate reference accounts and advocacy relationships that support pipeline acceleration and competitive positioning.

Operational Excellence & Cross‑Functional Orchestration

• Ensure seamless client experience through proactive governance, timely delivery of contractual commitments and SLA compliance.
• Collaborate cross‑functionally with Product, Professional Services, R&D and Solutions teams to align internal efforts with client strategic objectives.
• Serve as escalation point for complex issues requiring executive intervention, ensuring swift resolution through cross‑functional collaboration.

What You Bring

We’re looking for someone who blends strategic thinking, commercial acumen and operational discipline – someone who sees client success as both an art and a science.

Preferred Qualifications & Experience

• Demonstrated success in a client‑facing role ideally within healthcare technology sector (B2B SaaS consulting or IT) with a track record of exceeding targets.
• Proven revenue responsibility: Experience identifying, developing and closing expansion/upsell opportunities within existing accounts.
• Healthcare technology experience strongly preferred: Understanding of healthcare industry practices, clinical workflows and operational use of healthcare software systems.
• Strategic account planning: Ability to develop and execute account strategies with measurable KPIs and business outcomes.
• Executive relationship builder: Demonstrated success building and maintaining C‑suite relationships in complex organisational environments.

Skills & Capabilities

• Exceptional communication (written and verbal), analytical and problem‑solving skills with ability to tailor messaging for technical and executive audiences.
• Strong commercial acumen – you understand business drivers, revenue models and can translate client objectives into platform value realisation.
• Data‑driven decision maker comfortable with CRM platforms, BI tools and leveraging automation to optimise efficiency.
• Cross‑functional collaborator who can orchestrate internal teams and influence without authority.
• Flexible and adaptable, experienced at managing diverse client situations across industries, geographies and organisational maturity.
• Bachelor’s degree preferred.

The Altera Commitment

• Work/Life: Standard work week but with the flexibility and adaptability required to support client needs, which may include occasional after‑hours or on‑call support during peak times (e.g. end of month/quarter).
• Travel: Up to 25% travel may be required for client site visits and internal meetings.
• Be part of a leading global healthcare IT provider.
• Flexible work options.
• Monthly Medical Insurance Allowance; life and salary continuance insurance.
• Employee Share Ownership Program – we will contribute an additional 20% on top of the amount you invest.

Ready to make a real impact on digital health outcomes? Apply today and tell us how you can become the next outstanding Client Success Executive at Altera!

At Altera we’re committed to a culture of belonging where everyone feels valued and respected. We welcome people from all walks of life to apply. Our hiring process is designed to allow you to showcase your strengths and give you an opportunity to know if we are the right fit.

We appreciate your interest and the time you’ve taken to apply. Please note that only shortlisted applicants will be contacted.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:

Key Skills
Abinitio, Business Analysis, Logistics & Procurement, Client Services, Business Analytics
Employment Type: Full Time
Experience: years
Vacancy: 1

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