Claims Technician

Sedgwick; Singapore; On-site; SGD 40,000 - 56,000; Full time

Job summary

A leading risk and claims administration partner in Singapore is looking for a Claims Technician. This role involves assisting with claims settlements, managing customer portfolios, and ensuring high-quality service. Candidates should be driven, enjoy challenges, and be committed to personal and professional growth. This position offers an opportunity in a supportive and inclusive work environment.

Qualifications

• Driven to make a difference and enjoys challenges.
• Ability to provide support for claims and customer service.
• Commitment to personal development and growth.

Responsibilities

• Assist with the settlement of claims within policy terms.
• Manage a portfolio of claims independently and with team collaboration.
• Prepare reports and provide essential administrative support.
• Ensure compliance with Sedgwick processes and maintain trust with colleagues.

Job description

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®

Top 100 Most Loved Workplace®

Forbes Best-in-State Employer

Claims Technician

Responsibilities

• Assist the Major Complex Loss Adjusting Team by providing support with the settlement of claims within the terms of the insurance policy.
• Deliver the highest level of customer service by managing a portfolio of claims, working closely with manager/team colleagues while also working independently using initiative.
• Prepare reports to ensure prompt claim settlements and provide essential administrative support, including acceptance of work, issuance of reports, and fee management during the service delivery process.
• Maintain service and reporting agreements throughout the claims process, from registering the work to issuing reports.
• Provide administrative support to ensure proper time recording and expense submission.
• Register claims in the system and issue acceptance of work to clients as instructed by the Lead Adjuster.
• Ensure reporting templates are consistent and maintain regular contact with the Adjusting Team for service delivery discussions or agreement of actions for complex or challenging claims.
• Assist in preparation of presentations and ensure consistency in reporting standards and email responses concerning report and fee matters.
• Comply with Sedgwick processes and procedures, achieve objectives agreed with line manager, and establish and maintain trust with colleagues.
• Strive for continued personal development and growth by participating in client meetings, workshops, on‑the‑job training for site inspections, and receiving qualified training from professional bodies.

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI‑enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com