Chemical Engineer (Technical Service)

DORF KETAL CHEMICALS PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A chemical solutions provider in Singapore is seeking a professional to monitor and troubleshoot chemical programs while engaging with clients for operational improvements. The ideal candidate will analyze plant data, address client concerns promptly, identify new business opportunities, and prepare detailed reports. Strong analytical and communication skills are essential for fostering customer satisfaction and ensuring operational excellence in a fast-paced environment.

Qualifications

• Strong analytical skills for data analysis and troubleshooting.
• Excellent communication skills to interact with clients and team.
• Proven ability to work under pressure and meet deadlines.

Responsibilities

• Monitor and troubleshoot chemical programs through data analysis.
• Respond to client inquiries and ensure satisfaction.
• Identify business opportunities and prepare reports.
• Prepare troubleshooting reports for incidents.
• Engage with clients for operational excellence improvement.

Job description

1.Monitoring andtroubleshooting current chemical programs through plant data analysis,laboratory results and communicating the same to relevant personnel (Clientsand within company)

2.Respond to Clients clarifications/ concerns in a timely manner and escalating to manager, if necessary, toensure customer satisfaction.

3.Value additional proposition and initiatives for customers

4.Identify new business opportunities and assist in pursue and gathering information and preparation of reports.

5.Prepare troubleshooting and finding reports for any incidents happen.

6.Engaging with clients on proposing improvement plans to the units for operational excellence through reliability and safety.

7.Share findings with technical team to discuss on arising concerns and seeking solution from them.

8.Discussion and coordination with technical team for new programs and KPI achievement

9.Oversee inventory and delivery planning for Customer to prevent disruption to operations.

10. Assist in technical monitoring/analysis/troubleshooting of otherprograms where applicable

11. Timely submission and improvement to customer’s daily/monthly monitoringreports.

12. Co-ordinate with Site technicians on site activities in ensuringHSSE compliance and housekeeping.