Case Manager - Client Advocacy & Care Coordination

THYE HUA KWAN MORAL CHARITIES LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A social services organization in Singapore is seeking an experienced social service officer to manage client referrals and conduct assessments for service eligibility. The role requires engaging with clients and caregivers, compiling reports, and collaborating with partner agencies to address client needs. Candidates must have a Diploma or Degree in relevant fields and 1 to 3 years of experience in social services, demonstrating strong communication and problem-solving skills.

Qualifications

• At least a Diploma/Degree in Social Service, Psychology, Counseling or any related disciplines.
• 1 to 3 years of experience in case management, social services, or related field.
• Strong communication, organisation, problem-solving, and advocacy skills.

Responsibilities

• Manage potential client referrals and conduct home visits for service eligibility assessments.
• Work with partner agencies to refer clients and caregivers to necessary services.
• Provide information about services to new clients and their families.
• Engage clients professionally to understand their needs.
• Compile and submit reports for continuity of care.
• Assist in financial waiver assessments and reviews.
• Address feedback and queries from clients and caregivers.

Skills

Strong communication

Organization

Problem-solving

Advocacy

Education

Diploma/Degree in Social Service, Psychology, Counseling or related disciplines

Job description

A social services organization in Singapore is seeking an experienced social service officer to manage client referrals and conduct assessments for service eligibility. The role requires engaging with clients and caregivers, compiling reports, and collaborating with partner agencies to address client needs. Candidates must have a Diploma or Degree in relevant fields and 1 to 3 years of experience in social services, demonstrating strong communication and problem-solving skills.