Call Centre Officer (1 year contract) (Government Project) #JTL

Recruit Express Pte Ltd.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A staffing agency in Singapore is seeking a Call Centre Officer for a 1-year contract associated with a government project. You will be the first point of contact for customers, ensuring high levels of satisfaction through effective communication and problem resolution. Candidates should possess at least an 'O' level qualification, along with prior office administration experience preferred. Working hours are Monday to Friday, 8:30 am to 6:00 pm or 6:15 pm.

Qualifications

• Minimum 'O' level/ Higher NITEC/ Diploma in any discipline.
• Preferably with prior office administration experiences.

Responsibilities

• Act as the first point of contact for the customers.
• Provide satisfactory explanations to customers and take remedial action.
• Alert superiors of recurring service failures.

Skills

Customer service orientation

Communication skills

Problem-solving abilities

Education

Minimum 'O' level or Higher NITEC or Diploma

Tools

Avaya soft phone

Job description

Call Centre Officer (1 year contract) (Government Project) #JTL

Description

• Act as the first point of contact for the customers
• Supporting Client’s calls
• Calls will be recorded, and information needs to be input into system
• Calls are coming in from our telephony - soft phone Avaya
• Understanding both internal and external customers, anticipating customer needs and giving a high priority to customer satisfaction
• Provide satisfactory explanations to customers and take remedial action where necessary
• To alert superior of recurring service failures so that corrective actions may be taken to avoid future problems
• Ad-hoc duties that related to contact centre projects

Requirements

• Minimum "O" level/ Higher NITEC/ Diploma in any discipline
• Preferably with prior office administration experiences
• Position: UBI Location. Working hours are 8.30am to 6.00pm or 8.30am to 6.15pm (Monday to Friday) (5 days)

Interested candidates please send in your resume to: