Call Centre Executive (6 month- 12 months) (Upto $3,800)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading staffing solutions provider in Singapore is seeking a customer service representative to handle enquiries and requests effectively. The ideal candidate should have 'A' Levels or a Diploma and possess strong interpersonal and communication skills. Responsibilities include updating customer information in the CRM system, ensuring timely follow-ups, and delivering service requests according to standards. This role offers an opportunity to work closely with stakeholders and contribute to project responsibilities.

Qualifications

• Preferably an 'A' Level or Diploma holder with relevant working experience.
• Good interpersonal and communication skills.

Responsibilities

• Attend to enquiries and requests from phone calls/emails promptly.
• Update complete customer interaction information in CRM.
• Ensure effective follow-up as promised to customers.
• Alert management of issues requiring escalation.
• Prepare accurate requests including policy summaries.
• Work closely with stakeholders on service requests.
• Deliver service requests within stipulated standards.
• Undertake other assigned responsibilities.

Skills

Interpersonal skills

Communication skills

Education

’A’ Levels or Diploma

Job description

The Job

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow‑up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements

• Preferably ’A’ Levels or Diploma holder with relevant working experience.
• Good interpersonal and communication skills.

We regret to inform that only shortlisted candidates will be notified.

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PERSOL Singapore Pte Ltd

RCB No. 200007268E

EA License No. 01C4394

Registration ID

RR1107019 Lee Soon Nam