Call Centre Admin (Live Chat / Phone Call)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore is looking for a Customer Service Representative to provide exceptional service in the Contact Centre. The successful candidate will manage phone enquiries and live chats, resolve complaints efficiently, and maintain comprehensive customer interaction records. Applicants should hold a diploma or degree and possess excellent communication skills, along with a friendly disposition. This position offers a salary range of $3000 - $3800 based on experience, with one-month completion bonus and a contract duration of one year.

Benefits

Completion bonus of 1 month

Working hours Monday to Friday, from 9 am to 6 pm

Qualifications

• Relevant experience preferred in a customer service role.
• Ability to communicate effectively with diverse customers.
• Pleasant and cheerful disposition.

Responsibilities

• Attend to enquiries and requests from phone calls/live chats.
• Resolve complaints at first touchpoint resolution.
• Update customer interactions in CRM system.
• Ensure timely follow-up with customers.
• Assist with ad-hoc initiatives as delegated.

Skills

Good interpersonal and communication skills

Comfortable talking to customers

Team player

Education

Diploma/degree holder

Job description

• Location: near to MRT Eunos
• Working Hours:Mon to Fri, 9am to 6pm
• Contract Duration:1 year
• Completion Bonus : 1 month
• Salary Range:$3000 - $3800 (depending on experiences)

Job Purpose

You will be part of the team in delivering service excellence and customer satisfaction in the Contact Centre. You will attend to phone enquiries/ live chats from the policyholders and financial representatives, effectively maintaining our Contact Centre’s high level of accessibility.

The Job

• Attend to enquiries and requests from phone calls/live chats in a professional, efficient, accurate and prompt manner
• Resolve customers’ / financial representatives’ complaints and problems at first touchpoint resolution with good closure
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system
• Ensure effective and timely follow-up as promised to customers / financial representatives
• Assess appeals and put up recommendation to Managers/Head/HOD
• Perform additional or overtime duties during operational exigencies when required
• Assist with ad-hoc initiatives/projects when delegated by management

Requirements

• Diploma/degree holder qualifications with relevant experience will be preferred
• Comfortable talking to customers from all walks of life
• Comfortable chatting through typing via live chat system with financial representatives
• Good interpersonal and communication skills
• Possess a pleasant and cheerful disposition
• A team player who works well in a dynamic environmental and communication skills

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile https://sg.persolgo.com/job/apply/15236

We regret to inform that only shortlisted candidates will be notified.

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PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • EA Registration No. R23117223 (Poh Siew Ling)