Business Analyst & Project Manager

DEMENTIA SINGAPORE LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading organization in health services in Singapore is seeking a Senior IT Project Manager to oversee end-to-end IT and digital transformation initiatives. The ideal candidate will excel in project governance, stakeholder management, and possess a strong background in IT systems. Applicants should have a Bachelor's degree and at least 10 years of relevant experience, including managerial roles. The position requires strong analytical skills and the ability to collaborate with technical teams on project implementation.

Qualifications

• Min 10 years of experience in IT with 5 years in a managerial role.
• Experience managing vendors and system implementation projects.
• Strong understanding of project management methodologies like Waterfall and Agile hybrid.

Responsibilities

• Lead end‑to‑end project lifecycle according to guidelines.
• Engage extensively with operations, clinical teams, and finance.
• Coordinate system design discussions and UAT planning.

Skills

Project governance capabilities

Stakeholder engagement

Analytical skills

Problem-solving skills

Communication skills

Education

Bachelor Degree in IT or relevant field

Tools

Salesforce CRM

Power Automate

Job description

You will be responsible for the end‑to‑end planning, execution, governance, and successful delivery of IT and digital transformation initiatives. Your role ensures that project objectives, operational requirements, and governance standards are consistently achieved, while fostering alignment across internal departments, external vendors, senior leadership, and key stakeholders. Success in this position requires the ability to bridge business and technology by collaborating effectively with technical teams, translating business needs into actionable solutions, and guiding implementation without requiring deep developer expertise.

Job Responsibilities

Project Planning & Governance

• Lead end‑to‑end project lifecycle in accordance with Project Management Guidelines.
• Prepare and maintain all mandatory artefacts: Project Charter, Business Case, RFP & Vendor Score Sheets, Project Plan & Timeline, Risk & Control registers, Testing documentation, Project Closure File.
• Ensure mandatory approval gates are met with clear documentation for risk, procurement, and senior management reviews.

Stakeholder & Cross‑Functional Coordination

• Engage extensively with benefiting departments (operations, product owners, clinical teams, finance, HR, procurement).
• Collect business requirements, validate process flows, and ensure operational alignment.
• Manage complex stakeholder networks including senior management and external vendors.

Vendor & Project Team Management

• Review vendor proposals, scope, timelines, and resourcing.
• Coordinate solution design, development, configuration, testing, and deployment.
• Oversee vendor performance and contract adherence.
• Provide project leadership to IT team members and cross‑functional project contributors.

Execution & Delivery

• Coordinate system design discussions, UAT planning, test scenario reviews, defect resolution and retesting.
• Manage go‑live activities, technical cutover, post‑go‑live review and handover to operations.
• Track project risks, issues, dependencies, and mitigation strategies.

Reporting & Compliance

• Ensure auditability and traceability for all project artefacts.
• Provide updates on progress, budget, risks, and mitigation.
• Ensure compliance with governance, procurement, and finance requirements.
• Timely KPI reporting to Grant providers.

Requirements

• Bachelor Degree in IT, Computer Science, Engineering, or relevant field.
• Min 10 yrs of experience, with at least 5 years in a managerial capacity.
• Strong planning, documentation, and project governance capabilities.
• Exp in managing vendors and system implementation projects (preferred: case management systems, CRM, finance and HR systems).
• Strong communication and stakeholder engagement skills.
• Able to work under pressure and manage multiple parallel workstreams.
• Exp in Government Grant application and KPI reporting.
• Exp in Social Service Agencies will be an advantage.
• Exp in Project management methodologies (Waterfall, Agile hybrid).
• Strong understanding of full stack web development concepts (front‑end, back‑end, databases, APIs) sufficient to collaborate with technical teams and translate requirements, without needing to code at a developer level.
• Working knowledge of Salesforce CRM capabilities, workflows, and integration points, with the ability to gather requirements and liaise with developers/administrators rather than perform hands‑on configuration.
• Familiarity with process automation using low‑code/no‑code platforms (e.g., Power Automate, n8n, Salesforce Flow), with the ability to design and optimize workflows in collaboration with technical teams.
• Strong analytical, problem‑solving, communication skills and decision‑making skills.
• Ability to lead cross‑functional teams.