Branch Manager | Gross $10k | Hair Therapy

MTC CONSULTING PTE. LTD.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A well-known beauty and wellness brand in Singapore is seeking a dedicated Operations Manager to lead a team and manage daily operations. The role involves achieving outlet KPIs, handling customer complaints, and training staff. Candidates should have a minimum of 3 years of relevant experience, be bilingual in Mandarin and English, and possess strong leadership skills. Attractive compensation package including base salary and commissions offered.

Qualifications

• Minimum 3 years of experience in relevant industry with proven KPI success.
• Bilingual in Mandarin and English to communicate with clients.

Responsibilities

• Lead and manage a team to achieve outlet KPIs and sales targets.
• Handle daily operations, including complaints and staff coaching.
• Train and develop staff for maximum performance.

Skills

Bilingual in Mandarin and English

Team leadership

KPI tracking and implementation

Customer service management

Job description

• Well-known beauty & wellness brand
• Gross up to $10,000
• Personal & Overriding commission + Sales incentives
• Location: Near MRT stations

Responsibilities

Reporting to the Operations Director/Manager, this role focuses on achieving outlet KPIs and managing daily operations:

• Lead a team of 5-8 staff to meet personal and outlet KPIs including: monthly total sales targets, success rate percentage, customer spend per total sales, customer spend per new sales, recurring sales revenue
• Track performance against KPIs and implement improvements.
• Handle daily operations including customer complaints, staff motivation, coaching, and paperwork.
• Manage staff responsibilities while performing hair treatments when necessary.
• Schedule employee shifts and oversee annual leaves/medical leaves.
• Train and develop staff to maximize performance and efficiency.
• Participate in trainings, meetings, and company events.

Requirements

• Min. 3 years of relevant experience with proven KPI success in a related industry.
• Bilingual in MANDARIN and ENGLISH to liaise with Mandarin-speaking clients.

For consideration, kindly submit your CV by clicking APPLY NOW or email to [e-mail]

Only shortlisted candidates would be notified.

MTC Consulting Pte Ltd | 15C7752
EA. Registration No.: R24123733 | Chen Yit Keat