Banquet Operations Executive

Mandarin Oriental Hotel Group Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A luxury hotel group located in Singapore is seeking a Banquet Operations Executive to manage event requirements and ensure high service standards. The role involves communication with event managers, coordination with organizers, and maintaining cleanliness in banquet areas. Candidates should possess excellent interpersonal skills, be service-oriented, and able to work in a fast-paced environment, including weekends. The group offers various learning and wellness benefits.

Benefits

Learning & Development programmes

Complimentary hotel stays

Health & wellness programmes

Retirement plans

Qualifications

• Ability to work in a fast-paced environment and deliver excellent service.
• Strong communication and interpersonal skills to engage with guests and team members.
• Willingness to perform shift work and weekends.

Responsibilities

• Communicate with Event management to understand guests’ requirements.
• Ensure function rooms are set according to Banquet Event orders.
• Coordinate with organizers for timely fulfillment of requests.
• Ensure cleanliness and MOHG standards are met in banquet areas.
• Administer post-event reports to identify improvements.

Skills

Shift work flexibility

Service-oriented mindset

Interpersonal skills

Fluency in English

Ability to multitask under pressure

Job description

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

AsBanquet Operations Executive, you will beresponsiblefor the following duties:

• Communicate with respective Event management Manager / Executive to fully understand guests’ requirements

• Ensure that all function rooms are set up in accordance to the Banquet Event order

• Engage and coordinate with the meeting organizers to ensure that all pre-requested, including last minute requests are handled appropriately

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• Ensure guest needs and expectations are met by providing an efficient and professional service

• Control staffing and casual labour cost, ensuring that work hours per deployed staff is properly utilized

• Administer post function report after each function by identifying any problems and suggesting solutions to the Director of Banquets

• Ensure cleanliness of function rooms and banquet areas at all times

• Ensure that all MOHG standards; MbMO, LRA, LQE and FLHSS&E are constantly monitored

• Handle adhoc special projects and assignments as assigned by Director of Banquet Operations

AsBanquet Operations Executive, we expect from you:

• Able to do shift work and work on weekends (5 day work week)

• Service-oriented team player with excellent interpersonal and communication skills

• Able to multi-task and work under pressure in a fast pace environment

• Communicates with fluency in English

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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