Banking Sales & Services Supervisor: Service Excellence

HSBC Global Services Limited; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading financial services company in Singapore is seeking an experienced Assistant Manager, Sales and Services to ensure operational efficiency and guide Customer Service Associates. This role involves overseeing daily cash management operations, encouraging cross-selling, and maintaining high standards of customer service. The ideal candidate will hold a diploma, possess banking knowledge, and have strong supervisory and interpersonal skills. The organization fosters a supportive work environment for professional growth.

Benefits

Continuous professional development

Flexible working opportunities

Inclusive workplace culture

Qualifications

• Diploma holder with banking knowledge gained through progression.
• In-depth understanding of banking systems and financial products.
• Ability to supervise and motivate team members.

Responsibilities

• Ensure operational efficiency and compliance with procedures.
• Oversee daily cash management operations.
• Encourage staff to cross-sell and provide professional service.
• Minimize and promptly attend to customer complaints.

Skills

Interpersonal communication skills

Customer handling skills

Coaching and supervisory skills

Sales skills

Education

Diploma holder or general banking knowledge

Job description

A leading financial services company in Singapore is seeking an experienced Assistant Manager, Sales and Services to ensure operational efficiency and guide Customer Service Associates. This role involves overseeing daily cash management operations, encouraging cross-selling, and maintaining high standards of customer service. The ideal candidate will hold a diploma, possess banking knowledge, and have strong supervisory and interpersonal skills. The organization fosters a supportive work environment for professional growth.