Associate Wellbeing Coordinator (Div of Med - KidSTART@KKH KIDS 0-3)

KK Women's & Children's Hospital; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A healthcare institution in Singapore is seeking a qualified individual for a service care coordination role. The ideal candidate will possess a diploma with relevant experience and effective communication skills. Responsibilities include managing patient caseloads, scheduling appointments, and performing health screenings. Candidates should have strong organizational skills and proficiency with basic office equipment. This position emphasizes holistic care for antenatal clients and service excellence.

Qualifications

• 2-4 years of relevant experience or 6-10 years with NITEC in Healthcare equivalent.
• Ability to communicate effectively in writing and orally.
• Knowledge in records maintenance and inventory control.

Responsibilities

• Provide service care coordination and case management for patients.
• Assist with scheduling and client inquiries.
• Perform health screenings and maintain documentation.

Skills

Effective communication

Organizing and coordinating

Data entry skills

Supervisory skills

Education

Diploma or equivalent relevant experience

Job description

The AWBC is part of a care team that will provide identification of needs, anticipatory guidance, screenings and service coordination for clients assigned under their care.

Job Description

• Service Care Coordination and Case Management.
• Employs effective communication and rapport building skills when interacting with antenatal patients, clients, families and staff.
• Collaborates with interdepartmental and external colleagues with the aim of providing holistic care and optimise health outcomes for antenatal clients recruited under the Home Visit Programme.
• Administrative and Systems Support. Support team with outreach and engagement efforts as required by programme.
• Assist in appointment scheduling and rescheduling and addresses client enquiries. (e.g. teaches the use of the Health Buddy for assessing their records and services (e.g. changing appointments).
• Navigates, troubleshoots and initiate discussions for IT issues that impacts service and operations, e.g. OAS/SAP/SCM/SSNet.
• Identifying needs and screening. Effectively manage patient caseloads at clinic touchpoints.
• Performs health and social screenings for antenatal clients. (E.g. nutritional screening, mental health screening, home readiness and safety etc.)
• Maintains documentation and complete reporting requirements according to organisation standards.
• Performs other job-related duties as assigned by Program Lead, Social Service Manager or Training Manager.

Requirements

• Diploma with 2 – 4 years’ relevant experience, or GCE N/O/A Level, or NITEC in Healthcare/Equivalent with 6 – 10 years’ relevant experience
• Ability to communicate effectively, both orally and in writing
• Possesses records maintenance as well as organizing and coordinating skills
• Strong word processing, receptionist and data entry skills
• Has knowledge of supplies, equipment and/or services ordering and inventory control
• Ability to maintain calendars and schedule appointments
• Ability to understand and follow specific instructions and procedures
• Skilful in the use of operating basic office equipment
• Ability to deal amicably with all levels of staff and external customers
• Ability to maintain confidentiality of records and information
• Supervisory skills