Assistant Sales Centre Manager (Groups & Catering)

SINGAPORE MARRIOTT TANG PLAZA HOTEL; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A prestigious hotel in Singapore is looking for a Sales Manager to manage group and catering opportunities. The ideal candidate will have a diploma in hotel management and at least 2 years of sales experience in a hotel environment. Responsibilities include soliciting leads, conducting site inspections, and closing contracts. The position requires strong negotiation and communication skills to achieve revenue goals and maintain customer loyalty.

Qualifications

• Minimum of 2 years of hotel sales experience.
• Ability to plan, organize and coordinate groups & MICE events.
• Strong communication skills with team members and other departments.

Responsibilities

• Solicit and manage group and catering opportunities.
• Follow up quotes within 24 hours.
• Conduct site inspections and negotiate contracts.

Skills

Negotiation skills

Effective communication

Organizational skills

Education

Diploma in Hotel Management or related field

Job description

JOB SUMMARY

Responsible for soliciting and managing group and catering opportunities. Actively upsell each business opportunity to maximize revenue opportunity. Achieve personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provide service to our customers in order to grow share of the account on behalf of the company.

JOB DUTIES & RESPONSIBILITIES

1. Respond to incoming group and catering opportunities for the property and prompt follow up of quotations within 24 hours.
2. Identifies, qualify, solicit and close group/catering business to achieve personal and property revenue goals.
3. Collaborate closely with proactive sales team to ensure effective communication to meet customer expectations.
4. Conduct site inspections of hotel facilities with clients, engage and demonstrate active listening skills and use negotiating skills with creative selling to close on business and negotiate contracts.
5. Conduct daily telemarketing calls to solicit for leads and generate new enquiries for the hotel.
6. Understand the properties primary target customer and service expectations; serve the customer by understanding the customer’s business needs and recommend appropriate business solutions, while building relationships and loyalty to the property and the brand.
7. Sales Administration. Ensure prompt attention and follow up on incoming phone calls, site inspections, proposal / inquiries. Accuracy in booking space in Opera and Salesforce.
8. Follow through on commitments to customer on all sales/operational documents and adhering to the standards set by the department in execution and handover of all the said documents.
9. Ensure accurate contract/offer before sending it to the customer. Gains commitment of customer through signed contract/offer. Once signed contract/offer is received, completes accurate, detailed turnover documentation for Event Management.
10. Stay current with latest trends and derive creative upsell initiatives.
11. Explore all avenues to sell hotel through alternative dates and/or rates. If no alternative is determined, refer requests to other Marriott Hotel(s).
12. To be a team player motivating peers and subordinates in support of department goals, in sales and operations. Maintain professional interdepartmental relations and participate in hotel team building activities.
13. Achieve individual assigned sales goal for achievement of total sales budget.
14. Abide by Marriott’s ethical business practices and adhere to hotel’s grooming standards, ownership, accountability and responsibility.
15. Perform any other duties assigned by immediate supervisor or department head according to changing business, economic, customer needs or restructure within Sales & Marketing department.

JOB REQUIREMENTS

• A minimum of Diploma in Hotel Management or related field.
• At least 2 years of hotel sales experience.
• Plan, organize and coordinate all aspects of groups & mice events.
• Strong negotiation skills to close deals and secure contracts.
• Effective communication with clients, team members and other departments.
• Keep track of multiple tasks and responsibilities to ensure smooth coordination.
• Provide accurate, complete and effective turnover to Event Management.