Assistant Retail / Store Manager

ALWAYSHIRED PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading airport operations company in Singapore is seeking a supervisor for managing daily store operations at Changi Airport. The ideal candidate will have at least 3 years of experience in airport terminal operations and be capable of leading a team of 30–50 staff to ensure service excellence and compliance. Responsibilities include staff training, operational audits, and maintaining client relationships. Competitive working hours and days offered.

Qualifications

• At least 3 years of supervisory experience in airport terminal operations.

Responsibilities

• Lead and manage 30–50 staff in daily operations.
• Conduct daily store visits and audits.
• Develop and enforce SOPs.
• Handle customer inquiries and feedback.
• Plan and conduct staff training.
• Manage staff rosters and resource optimization.
• Oversee sales reconciliation and cash handling.
• Maintain strong relationships with clients and partners.

Skills

Supervisory experience in airport operations

Staff management

Operational efficiency improvement

Customer service recovery

Job description

Overview

Working Location: Changi Airport

Working Days: 5 days including weekends

Working Hours (Based on roster): 6.50am – 4.35pm; 10am – 7.45pm; 1.15pm – 11pm

The Role

• Lead and manage 30–50 staff in daily store operations across terminals, ensuring sales, service, security, and SOP compliance.
• Conduct daily store visits and audits to drive operational efficiency and improvements.
• Develop, update, and enforce SOPs through regular internal audits and best practice adoption.
• Handle customer inquiries, feedback, and complaints with effective service recovery.
• Plan, implement, and conduct staff training, onboarding, and competency assessments.
• Manage staff rosters, leave administration, and overall resource optimization.
• Oversee daily sales reconciliation, reporting, and conduct spot checks on cash handling.
• Maintain strong relationships with clients, airport partners, and support management directives.

Requirement

• At least 3 years of supervisory experience in airport terminal operations.

Next Step

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

Edmund Chung Keng Loon
Registration Number: R1986801
AlwaysHired Pte Ltd
EA Licence No: 24C2293