Assistant Reservations Manager

MURRAY PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading hotel group in Singapore is seeking a Reservations Agent to manage all reservation requests and inquiries. The ideal candidate will have at least 5 years of experience in a similar role, with excellent English communication skills. Responsibilities include processing bookings, accommodating special requests, and ensuring timely responses to all communications. This position offers an exciting opportunity to work in a boutique hotel setting with valuable benefits, including discounted stays at group hotels.

Benefits

Discounts on F&B and room rates in 7,000+ hotels worldwide

Access to personalized learning experiences

2 nights yearly staycation in Garcha Group hotels

20% off Food/Alcohol Bill at Garcha Group restaurants

Qualifications

• At least 5 years of experience in a similar role.

Responsibilities

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Ensure that all correspondence are replied within 24 hours.
• Identify guest reservation needs and determine appropriate room type.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue.
• Indicate special room reservation types by inputting the correct code and rate into the reservation system.
• Follow proper escalation procedures when addressing guest concerns.
• Any other duties/tasks as requested by management.

Skills

Fluent in English (Written and Spoken)

Excellent telephone & email etiquette

Job description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

• Maxwell Reserve, Autograph Collection Hotel (Marriott)
• Duxton Reserve, Autograph Collection Hotel (Marriott)
• The Vagabond Club, a Tribute Portfolio Hotel (Marriott)
• The Serangoon Club, a Tribute Portfolio Hotel (Marriott)

Restaurants & Bars

• Yellow Pot, Anouska's (Duxton Reserve)
• Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)
• The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)
• GupShup (The Serangoon House)

Garcha Group Benefits

• As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
• As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
• 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.
• 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Ensure that all correspondence are replied within 24 hours.
• Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue. Input and access data in reservation system.
• Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
• Follow proper escalation procedures when addressing guest concerns.
• Any other duties/tasks as requested by management.

Key Requirements

• At least 5 year experience in a similar role
• Fluent in English (Written and Spoken)
• Excellent telephone & email etiquette