Assistant Operations Manager - Lounge

AccorCorpo; Singapore; On-site; SGD 40,000 - 50,000; Full time

Job summary

A leading hospitality company in Singapore is seeking an Assistant Operations Manager to oversee the Food & Beverage and Housekeeping functions at Changi Airport. The ideal candidate has at least 3 years of experience in related fields and is proactive in ensuring guest satisfaction and operational excellence. Responsibilities include staff leadership, adherence to hygiene standards, and maintaining exceptional hospitality. This role offers competitive benefits and a supportive multicultural work environment.

Benefits

Competitive benefits

Travel-related perks

Uniforms provided

Training and career development opportunities

Supportive and multicultural work environment

Qualifications

• Minimum 3-years related experience in Hospitality/Hotel/Lounge/F&B operations.
• Valid WSQ Food Hygiene certificate required.

Responsibilities

• Oversee Food & Beverage and Housekeeping functions.
• Lead and evaluate housekeeping staff for cleanliness standards.
• Ensure exceptional guest satisfaction and operational excellence.

Skills

Food and beverage service

Staff leadership

Guest satisfaction

Housekeeping management

Hygiene standards compliance

Education

Diploma or higher education qualification in Tourism/Hospitality

Job description

Job Description

Accor is in partnership with one of the world’s leading airlines, manages the Lounge operations at Changi Airport. We are seeking a proactive and service-oriented Assistant Operations Manager to join our team. This role oversees the Food & Beverage and Housekeeping functions, coordinates facilities maintenance, staff leadership, and ensures exceptional guest satisfaction. They will play a key role in upholding exceptional hospitality standards while ensuring seamless operational excellence throughout the Lounge.

Key Responsibilities

Food & Beverage Responsibilities

• Provide efficient, friendly, and professional food and beverage service to all guests.
• Ensure effective rostering for all Food & Beverage lounge operations as required

Inductnewstaffintotheteam,departmentandLoungeinthefirstweekoftheir

employment following guidelines.

• Liaise with kitchen staff regarding lounge products, ensuring quality and quantity standards are maintained.
• Carry out food and beverage stock and amenity orders as required.
• Maintain hygiene standards for food handling and presentation as prescribed by local and airport authorities, in accordance with Lounge and food safety plans.
• Ensure staff are competent in menu and beverage knowledge.
• Ensure all mise-en-place is completed prior to guest arrival and maintained throughout the day.
• Lead by example when attending to guest requests and strive for total customer satisfaction.
• Entertain guests and provide positive interaction when appropriate.

Housekeeping Responsibilities

• Lead, train, schedule, and evaluate housekeeping staff to maintain high cleanliness and hygiene standards across all lounge areas, including shower suites and public spaces.
• Ensure effective rostering, proper implementation of housekeeping procedures, and compliance with health, safety, and luxury hospitality standards.
• Monitor and manage cleaning supplies inventory to maintain adequate stock levels.
• Address guest feedback or complaints related to housekeeping promptly and professionally.
• Conduct regular inspections of nap rooms, toilets, public areas, and back-of-house spaces to ensure cleanliness and maintenance.
• Follow company environmental procedures to reduce waste and minimize environmental impact.

Qualifications

• Possess Diploma / higher education qualification in Tourism / Hospitality or equivalent
• Minimum 3-years related experience preferably in Hospitality / Hotel / Lounge / F&B operations including management experience in facilities management and housekeeping preferably.
• Applicant should possess a valid WSQ Food Hygiene certificate for this role.

Additional Information

• 5 day work week
• 44 hours per week
• Competitive benefits
• Travel-related perks.
• Uniforms provided.
• Training and career development opportunities.
• Supportive and multicultural work environment.

Our culture of inclusion welcomes everyone regardless of race, gender and background.