Assistant Manager, Training & Competency

Income Insurance Limited; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A financial services company in Singapore is seeking a Training and Competency Officer to drive compliance and excellence within the sales advisory process. The role involves ensuring adherence to regulatory standards, managing training initiatives, and conducting performance audits. The ideal candidate has over 5 years of experience in training or compliance audit within the financial sector and holds relevant professional qualifications. Strong communication and interpersonal skills are essential for success in this position. This role offers an opportunity to impact the sales force positively and uphold quality standards.

Qualifications

• At least 5 years of experience in training and competence or compliance audit in Financial Services.
• Familiarity with sales processes related to life and health insurance, unit trusts, and securities.
• Good understanding of industry regulations and guidelines.

Responsibilities

• Ensure the sales advisory process aligns with regulatory and company standards.
• Develop and maintain relevant system applications.
• Conduct checks of sales documentation and perform supervisory duties.
• Prepare audit reports and manage trends analysis.
• Implement initiatives to enhance competency standards.

Skills

Experience in training and competence

Compliance audit knowledge

Strong communication skills

Interpersonal skills

Proficiency in Microsoft Office

Education

Professional qualifications (AFC, AFP, ChFC)

Relevant licensing examinations (CMFAS Module 5, 8, 8A, 9, 9A)

Job description

The Training & Competency Team's mission is to drive best practices and uphold high standards in the sales process, ensuring that the sales force meets all regulatory and company requirements through proactive monitoring, training, and continuous improvement initiatives.

This role is crucial to maintaining and enhancing standards for the sales advisory process, supervisory duties, and competency requirements within the sales force.

Responsibilities

• Ensure the sales advisory process aligns with regulatory and company standards.
• Keep sales process documentation, guides, and training materials up to date.
• Develop and maintain the relevant system applications, including preparing requirements and conducting UAT.
• Provide necessary briefings and training to the sales force.
• Perform field-based inspections, enforce policies, and monitor compliance with training and competency requirements.
• Conduct checks of sales documentation and perform supervisory duties, with reporting and updates to management.
• Monitor CPD hours, mandatory training, and the performance of supervisory duties.
• Implement initiatives and review processes to enhance competency standards.
• Conduct reviews on sales documentation and supervisory duties, focusing on proper sales advisory and policy replacements.
• Regularly replace policies and apply corrective measures to maintain expected conduct.
• Prepare audit reports, management updates, and analyse data and trends.
• Undertake assigned projects and activities, contributing to the team's and organisation's overall goals.

Requirements

• At least 5 years of experience in training and competence or compliance audit within the Financial Services industry.
• Preferably, experience working within a licensed financial adviser setup.
• Familiarity with sales processes related to life and health insurance, unit trusts, and securities.
• Good understanding of industry regulations and guidelines, such as FAA, SFA, LIA MUs & MCs, and GI.
• Must hold relevant licensing examinations: CMFAS Module 5, 8, 8A, 9, 9A, and a Certificate in Health Insurance, or equivalent certifications.
• Professional qualifications such as AFC, AFP, ChFC, or similar would be advantageous.
• Proficiency in Microsoft Office, specifically Word, Excel, and PowerPoint.
• Strong verbal and written communication skills.
• Good interpersonal skills to effectively interact and collaborate with team members and stakeholders.