Assistant Manager, Student Success

Embry-Riddle Aeronautical University Asia Ltd; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

An educational institution in Singapore is looking for an Assistant Manager for Student Success to enhance student experiences and support academic and personal success. This role involves proactive advising for at-risk students, coordinating career services, and implementing wellness initiatives. The ideal candidate holds a Bachelor's degree in education or psychology, with strong analytical and communication skills essential for this position. Join us to make a difference in student success.

Qualifications

• Prior experience in student success or advising strongly preferred.
• Experience working with diverse student populations.
• Ability to listen actively and establish positive relationships.

Responsibilities

• Monitor and conduct proactive advising for at-risk students.
• Enhance student learning through mentorship schemes.
• Implement wellness initiatives to support student wellbeing.
• Facilitate student success through GROW model.
• Partner with faculty for effective progress monitoring.
• Coordinate career coaching sessions and alumni events.

Skills

Analytical skills

Problem-solving skills

Strong communication skills

Collaboration skills

Ability to build rapport

Education

Bachelor's degree in education, psychology, or related field

Master's degree preferred

Job description

Position Summary:

The Assistant Manager for Student Success plays a vital role in ensuring ERAU students receive the support they need to succeed academically and personally. The incumbent will enhance student experience, retention and success for ERAU students by providing integrated advising, career planning, and pastoral support. This role bridges advising, career services, and industry partners to support students in achieving their educational and professional goals, and extends the connection between graduates and students at ERAU.

Key Responsibilities:

Student Success

• Monitor and conduct proactive advising for at‑risk students and deploy targeted interventions

• Enhance student learning and support through mentorship scheme

• Spearhead and implement wellness initiatives and programs to support student wellbeing

• Coordinate and/or provide interventions and support for students with learning gaps

• Facilitate student success through ERAU’s Global Learning, relevance to industries/community, Open communication, Worth and wellbeing (GROW) model

• Identify, coach and motivate students to represent ERAU in industry competition, MICE-related events to facilitate student exposure

• Deliver, where possible, or support the course instruction for College Success (UNIV 101)

• Provide guidance to students about Study Abroad and Eagle Mobility programs offered within the university

• Partner faculty members and the Office of Student Services for effective progress monitoring practices

Alumni and Career Services

• Partner internal stakeholders and industry partners to facilitate internship and job placements

• Plan and execute lunch time talks, industry visits, career fairs and/or other learning journeys to enhance student learning

• Coordinate career coaching sessions with faculty members and/or mentors

• Organise and coordinate alumni events and engagement with ERAU graduates

Data and Compliance

• Implement system for progress monitoring to track student progress and growth

• Work closely with Office of Data Management to use student performance data to identify at-risk students and develop targeted interventions

• Use student performance data to drive decision-making and continuous improvement in student outcomes and address barriers to student retention

Requirements:

• Bachelor’s degree in education, psychology, or related field. Master’s degree preferred

• Prior experience in student success or advising, or a similar role working with diverse student population, strongly preferred. Other equivalent experience may be considered

• Ability to build rapport, actively listen, and establish positive relationships with students from various backgrounds

• Proven track record in analytical and problem-solving skills, including the ability to collect and interpret data

• Strong communication and collaboration skills

Note: The offered title may commensurate with the candidate's experience.