Assistant Manager/Senior Executive, Office of Patient Experience

National Dental Centre Singapore Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading healthcare provider in Singapore seeks a dedicated individual to enhance patient experience through service improvement initiatives and effective management of patient feedback. Candidates must possess a relevant bachelor’s degree and demonstrate strong project management and communication skills. Familiarity with data analysis tools is beneficial. This role offers an opportunity to impact patient care positively in a collaborative environment.

Qualifications

• Bachelor’s degree in relevant fields required.
• Experience in the healthcare industry is a plus.
• Proficient in Microsoft Office applications.

Responsibilities

• Plan and manage service improvement initiatives.
• Manage the patient feedback process from registration to closure.
• Generate and analyze patient experience data reports.
• Assist with patient experience initiatives and support groups.

Skills

Project management skills

Good communication skills

Data analysis

Proficiency in Microsoft Office

Adaptability

Education

Bachelor’s degree in arts & social science, communications, or business administration

Tools

Statistical and data analytic software

Job description

Responsibilities

• Plan and manage the execution of service improvement initiatives to improve patient experience and raise the service image of NDCS
• Manage the end-to-end patient feedback process, from registering the feedback on CRM, to investigation, drafting the reply and closure of feedback
• Management of patient experience data, including generation of quantitative and qualitative reports. Synthesize data and highlight key insights and trends to stakeholders for service improvement.
• Assist with all other patient experience initiatives, e.g. patient support group, volunteer management, training, roadshows, patient experience collaterals, focus group discussion, and SPAN@NDCS.

Requirements

• Bachelor’s degree in arts & social science, communications, business administration,
• Experience in Healthcare industry will be advantageous
• Proficient in Microsoft Office
• Knowledge in the use of statistical and data analytic software will be an advantage
• Possess good project management skills
• Proactive and adaptable to change
• Good communication and writing skills
• Ability to work independently in a collaborative manner with diverse range of stakeholders