Assistant Housekeeper

VILLAGE HOTEL KATONG; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hotel in Singapore is seeking a Housekeeping Supervisor to oversee housekeeping operations. The role involves supervising Room Attendants, conducting inspections, and addressing guest requests to ensure exceptional service. Candidates should have a Diploma or Degree in Hospitality and a minimum of 3-4 years of housekeeping experience, including supervisory duties. This position emphasizes leadership, attention to detail, and a service-oriented attitude, making it crucial for maintaining high operational standards.

Qualifications

• Minimum Diploma or Degree in Hospitality, Tourism, or related field.
• At least 3–4 years of housekeeping experience, including 1–2 years in a supervisory role.
• Proficient in housekeeping management systems and familiar with scheduling and inventory procedures.

Responsibilities

• Supervise Room Attendants to ensure high cleanliness standards.
• Conduct regular inspections and liaise with Engineering for maintenance.
• Handle guest requests and feedback to achieve service excellence.

Skills

Strong leadership

Team coordination

Attention to detail

Service-oriented

Education

Diploma or Degree in Hospitality, Tourism, or related field

Tools

Housekeeping management systems

Scheduling procedures

Inventory management

Job description

Job Description

• Supervise and guide Room Attendants to maintain guest rooms, public areas, and service corridors to the highest standards of cleanliness, comfort, and safety.
• Conduct regular inspections of rooms and facilities, ensuring prompt reporting and follow‑up of maintenance issues with the Engineering Department.
• Handle guest requests and feedback promptly, ensuring service excellence and guest satisfaction.
• Oversee daily staffing and scheduling to ensure optimal coverage based on occupancy levels.
• Recommend and implement procedures and policies for housekeeping operations to keep abreast of market best practices.
• Act as a people manager who communicates performance expectations in accordance with job descriptions and monitor progress.
• Maintain adequate inventory of housekeeping supplies and ensure proper use and storage of equipment.
• Monitor departmental expenses and support cost‑control initiatives to optimize resources.
• Liaise closely with Concierge, Reception, Bell Counter and Front Office Cashier on guests’ arrival and departure.
• Act as an advocate on safe work practices in the workplace by ensuring that housekeeping employees follow established safety regulations when using work equipment and supplies.
• Provide directions to external vendors such as the public area cleaners, pest control, landscape, and laundry to ensure that service level agreements are met.
• Schedule periodic works with outsource cleaning supplier for lobby area, public restrooms, corridors, meeting rooms, as well as carpet shampooing.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

Requirements

• Minimum Diploma or Degree in Hospitality, Tourism, or related field.
• At least 3–4 years of housekeeping experience, including 1–2 years in a supervisory role.
• Strong leadership and team coordination skills with attention to detail.
• Service‑oriented with the ability to assist in maintaining high cleanliness and operational standards.
• Proficient in housekeeping management systems and familiar with scheduling and inventory procedures.
• Hospitality certifications (e.g., CERT, service excellence, or operations management) are an advantage.
• Professional, well‑groomed, and composed in daily staff and guest interactions.