Assistant Floor Manager

SAFFRONS RESTAURANT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A busy restaurant in Singapore is seeking a supervisor to oversee departmental operations. You will be responsible for ensuring customer satisfaction, managing staff, and maintaining halal compliance. The ideal candidate has strong customer service skills and is flexible with work hours, including nights and weekends. This role offers a dynamic work environment where teamwork and quality service are paramount.

Qualifications

• Strong customer service skills and ability to resolve complaints.
• Proficiency in managing a team and departmental operations.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Supervise operations of the department to ensure smooth functioning.
• Assist customers and resolve inquiries promptly.
• Handle halal-related matters and ensure compliance.

Job description

Job Description

• Responsible for supervising the general operations of a specific department in an organization
• Assisting customers, ensuring prompt resolution of clients' inquiries, distributing tasks to the staff, and monitoring the employees' performance
• Work closely with ground staff and kitchen to facilitate services agreed upon and to ensure the overall success of the event
• Promote customer satisfaction and encourage referrals
• Handle feedback and resolve complaints from customers
• Monitor competitors’ activities and market intelligence and be proactive
• Monitor local competitors and compare their operations
• Promote teamwork and quality service through daily communication and coordination with other departments
• Display flexibility and willingness to adapt to new situations or take up new challenges
• Required to work nights, weekends, and/or holidays
• Recommend and makes pricing decisions on wedding/catering-related products and services
• Be the point of contact for halal-related matters
• Liaise with MUIS, upkeep halal documents, and ensure operations are always halal compliant
• Managed workflow to exceed quality service goals
• Ensured that the front end of the store and all cashiers were proficient and moving customers through the checkout process in a friendly and timely manner
• Balanced all cash drawers at the end of the cashier's shifts, ensuring accuracy
• Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints
• Monitored sales activities to ensure that customers receive satisfactory service and quality goods
• Examined merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
• Perform other duties as assigned by management