Assistant Director, Systems Governance & Performance

AGENCY FOR INTEGRATED CARE PTE. LTD.; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A community healthcare organization in Singapore is seeking a Team Lead to manage systems and data supporting senior outreach and volunteer operations. The ideal candidate will have a degree and at least 14 years of experience in business process improvement and IT system enhancement. Responsibilities include implementing change management, leading projects, and ensuring compliance with data protection guidelines. Strong analytical and project management skills are required for this dynamic role.

Qualifications

• Minimum 14 years of relevant experience in business process improvement and IT system enhancement.
• Strong organisational, project management, and analytical skills.
• Ability to adapt to complex and fast-paced changes.

Responsibilities

• Manage systems and data to support seniors' outreach and volunteers' operations.
• Implement change management activities on enhanced processes and systems.
• Develop internal processes in compliance with regulatory and data protection guidelines.

Skills

Organisational skills

Project management

Interpersonal skills

Analytical skills

Understanding of lean management or design thinking

Education

Degree in any discipline

Job description

As team lead, you will manage systems and data to support seniors' outreach and volunteers' operations, maintain an effective and efficient information system and ensure governance control measure are put in place for operational processes.

• Lead and manage systems and data to support seniors' outreach and volunteers' operations, instill governance knowledge to all staff and upskill staff’s digitalisation skills
• Plan and strategise the digitalisation of training roadmap of staff in phases
• Review and ensure system documentation are in place and systems are built correctly to fulfil business needs
• Implement change management activities to all staff on the enhanced processes and systems
• Lead the Quarterly Systems Champs Meeting and facilitate briefings on the new system functionalities and obtain ground inputs for future system enhancements
• Key contact for data-related matters and to work closely with Data Protection Secretariat to clarify and finalise data requests prior to approval of requests
• Develop and establish internal processes in compliance with regulatory, security and data protection guidelines

Job Requirements:

• Degree in any discipline with minimum 14 years of relevant experience with significant exposure to business process improvement and IT system enhancement work
• Possess strong organisational skills including attention to detail and multi-tasking skills
• Good project management skills to manage multiple projects concurrently and independently
• Able to demonstrate understanding of lean management or design thinking and translate streamlined processes into user-friendly system requirements
• Able to demonstrate good interpersonal skills in handling diverse situations and managing individual differences
• Strong analytical, critical thinking and problem solving skills with the ability to adapt to complex and fast paced changes