Assistant Banquet Operations Manager

Mandarin Oriental Hotel Group Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A luxury hotel chain in Singapore is seeking an Assistant Banquet Operations Manager responsible for overseeing banquet functions and ensuring high guest satisfaction. The ideal candidate will have at least 2 years of experience, demonstrating multi-tasking abilities and a commitment to service excellence. This role offers development opportunities and employee wellness benefits.

Benefits

Learning & Development programmes

MOstay programme for complimentary nights

Health and wellness benefits

Retirement plans based on service

Qualifications

• Minimum 2 years of related experience (5-day work week).
• Able to work rotating shifts and on weekends.
• Able to work in a standing position for up to 8 hours.
• Able to reach, bend, stoop and frequent lift up to 15kg or more.
• Capable of occasionally lifting/moving 25kg.

Responsibilities

• Supervising and coordinating various functions.
• Ensuring guest needs and expectations are met.
• Handling guest complaints professionally.
• Guiding operations to monitor and ensure guest satisfaction.
• Coordinating function details and delegating duties.

Skills

Minimum 2 years of related experience

Ability to multi-task

Job description

About the job

Based at the Mandarin Oriental, Singaporewithin the Banquet Operations Department in, the Assistant Banquet Operations Manager is responsible for supervising and coordinating various functions. He/She is to ensure that the standards of function preparations and services rendered to guest have been achieved and maintained as prescribed by the Hotel’s policy and procedures.

AsAssistant Banquet Operations Manager, you will beresponsiblefor the following duties:

• To communicate with respective Event Management Manager / Executive in order to fully understand guests’ requirements.

• To ensure guest needs and guest expectations are met by providing an efficient and professional service

• Handles guest’s complaints politely, promptly and professionally, communicates with duty manager, senior F&B management and Events Management timely. For all guest service complaints a SIR report needs to be raised.

• To guide the operations, in order to ensure that guest satisfaction is monitored and where appropriate, rectified throughout the guest experience

• To ensure that all function rooms are set up in accordance to the Banquet Event Order.

• Engage with the meeting organizers to ensure that all pre-requested, including last minute requests are handled appropriately.

• To coordinate relevant function details as well as guests’ requirement, delegate duties to subordinates and ensure guests’ requirements are being met.

• Responsible for the smooth running of functions and achieve high level of guests’ satisfaction.

• Supervise subordinates and ensure that they carry out their responsibilities.

• Provide positive coaching, guidance and on-the-job and group training for subordinates as well as casual labour.

• Decisive and solve problem using best judgment in the absence of Immediate Supervisor.

• Control staffing and casual labour cost, ensuring that work hours per deployed staff is properly utilized.

As Assistant Banquet Operations Manager, we expect from you:

• Minimum 2 years of related experience (5-day work week)

• Able to work rotating shifts and on weekends

• Able to work in a standing position for up to 8 hours

• Able to reach, bend, stoop and frequent lift up to 15kg or more; and occasionally lift/move 25kg

• Ability to multi-task

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.