Assessor (Letter of Guarantee)

FULLERTON HEALTHCARE GROUP PTE LTD; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A healthcare services company in Singapore is seeking a Claims Officer to manage the assessment and issuance of letters of guarantee, handle client inquiries, and resolve complaints. The ideal candidate should have at least one year of claims experience, a diploma or higher qualification, and proficiency in Microsoft Office. Responsibilities include maintaining communication with clients, ensuring timely log processing, and collaborating with stakeholders to enhance customer experience.

Qualifications

• Minimum 1 year of experience in Shield Claims.
• Ability to handle multiple priorities and work under pressure.
• Maintains strong communication with clients and stakeholders.

Responsibilities

• Assess and issue Letter of Guarantee according to policy guidelines.
• Ensure timely LOG processing within agreed turnaround time.
• Respond to inquiries promptly via email and telephone.
• Handle escalations and client complaints effectively.
• Provide regular updates on case resolutions.

Skills

Claims Experience

Proficient in Microsoft Office

Good command of English

Team Player

Good communication skills

Education

Diploma or higher educational qualification

Health Insurance Certificate (preferred)

Job description

Key Roles and Responsibilities:

• Assessment and Issuance of Letter of Guarantee according to Shield policy contract and guidelines
• Ensure timely conclusion of LOG processing within agreed turnaround time
• Respond promptly to email and telephone inquiries
• Follow up calls to the customers if necessary
• Handles escalation or client complaints, providing effective solutions.
• Maintain open communication with clients and intermediaries to achieve satisfactory resolution of cases/complaints.
• Provide regular reports on case resolutions to both internal stakeholders and external clients.
• Collaborate with internal and external stakeholders to review and enhance work processes, aiming to improve the overall customer experience.
• Undertake any other duties or projects as assigned by supervisor or Head of Department

Qualifications:

• Diploma or higher educational qualification.
• Completion of Health Insurance Certificate is preferred.
• Claims Experience of at least 1 year in Shield Claims.
• Proficient in Microsoft Office applications such as Excel, Word and Powerpoint
• Good command of both written and spoken English.
• Team Player and self-motivated
• Ability to work with tight timelines and under pressure
• Keen eye for details
• Highly organised around multiple priorities and timelines
• Good communication and people skills

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