Area Crisis Response Leader - ASEAN

MICROSOFT OPERATIONS PTE LTD; Remote; SGD 120,000 - 150,000; Full time

Job summary

A leading technology company in Singapore is seeking an Area Support Leader to manage crisis responses and ensure customer confidence. The ideal candidate has over 11 years in technology or customer service, with strong leadership and technical skills. This role emphasizes crisis management, operational health improvement, and effective communication during complex situations, ideally suited for someone with cloud technology certification.

Benefits

Flexible work from home options

Inclusive culture and growth opportunities

Qualifications

• 11+ years technology industry, customer service, or related experience.
• Experience leading during complex crises.
• Cloud Technology Certification (e.g., Azure Fundamentals).

Responsibilities

• Coordinate crisis response during high impact service incidents.
• Drive operational health improvement plans for selected customers.
• Manage Area executive escalations and restore confidence with key customers.

Skills

Crisis management

Leadership in ambiguity

Effective communication

Technical understanding

Education

Master's Degree in technology or business

Bachelor's Degree in technology or business

Tools

Microsoft Azure

Microsoft 365

Job description

A leading technology company in Singapore is seeking an Area Support Leader to manage crisis responses and ensure customer confidence. The ideal candidate has over 11 years in technology or customer service, with strong leadership and technical skills. This role emphasizes crisis management, operational health improvement, and effective communication during complex situations, ideally suited for someone with cloud technology certification.