Application Support Specialist

Consortium for Clinical Research and Innovation Singapore; Singapore; On-site; SGD 40,000 - 56,000; Full time

Job summary

A leading software company in Singapore is seeking an Application Support Specialist to provide pre-sales and after-sales support on their products. The ideal candidate will have a diploma or higher NITEC in Finance, IT, or Computer Studies, and possess strong analytical and problem-solving skills. Responsibilities include delivering training to customers, providing technical support, and assisting in project management. Applicants should be able to work independently with minimal supervision. Competitive compensation and growth opportunities are offered.

Qualifications

• Diploma or Higher NITEC in Finance, Information Technology, or Computer Studies required.
• Must have strong analytical and problem-solving skills.
• Ability to work independently with minimal supervision is essential.

Responsibilities

• Provide pre-sales and after-sales support on products developed by the company.
• Deliver training and support to customers on application systems.
• Provide first-line technical support and diagnostic services.

Skills

Analytical skills

Problem-solving skills

Communication skills

Education

Diploma or Higher NITEC in Finance, IT, or Computer Studies

Tools

MS .NET

SQL

Job description

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What

Where

Application Support Specialist

StarVision is a home grown multi-national software Company with an established track record with MNCs as well as government agencies. We provide opportunities to aspiring individuals to explore and deploy his/her great ideas to an exciting and dynamic end user environment.

We are looking for individuals with strong entrepreneurial flair to join our collaborative team in exploring the new challenging environment in our digital landscape.

At Starvision, we focus on mainstream mobile e-business solutions based on forefront technologies, workflow engine and web-based applications for the various industries. Competent, committed and innovative professionals with excellent drive and communication skills are welcome to be part of our team to grow together with us.

Job Description:

• Provide Pre-Sales and After Sales Supports on the Products developed by the Company
• Provide Good Support and Training to Customers on the usage of Application Systems developed and Implemented by the Company
• Provide Support and act as an Associate Consultant for the Implementation of Application Software System to new Customers.
• Provide 1st line technical support, diagnosis of the problem reported by customer and fix issues if possible. Otherwise file Problem issues ticket with detailed descriptions for bugs fixing by developer.
• Support team members in the continuous effort to enhance and upgrade existing Applications to support changes in the business environment
• Assist in project management, product development, implementation, testing, support and maintenance of software applications
• Meet performance (SMART) goals and objectives set by upper management
• Report on the progress of goals and objectives
• Monitor performance progress with management

Qualifications & Experience:

• Diploma,Higher NITEC or equivalent in Finance, Information technology, Computer Studies
• Ability to respond rapidly and professionally to problems originating from customers
• Possess strong analytical and problem solving skills with excellent communication skills
• Ability to work independently with minimum supervision
• Knowledge in Financial Accounting, MS .net or SQL environment an added advantage