Application Support Engineer

Edgelab; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A wealth management firm in Singapore is expanding its team and seeks an Application Support Engineer (L2 & L3 Support) to support clients in implementing infrastructure and managing application releases. The ideal candidate will coordinate upgrades and ensure successful collaboration with the client project team. Successful candidates should possess experience in application management and strong project management skills, making a significant impact in enhancing client systems.

Qualifications

• Experience in application management and support.
• Proficiency in interpreting error logs.
• Strong coordination and project management skills.

Responsibilities

• Support the client in the implementation of infrastructure.
• Manage and configure application releases.
• Coordinate version upgrades for existing clients.

Job description

Job Description

Due to our continued success in onboarding new clients onto our innovative wealth management ecosystem, we are expanding and looking for an Application Support Engineer (L2 & L3 Support) in Singapore.

What you'll do as an Application Support Engineer (L2 & L3 Support):

Application Management (70% to 80%)

• Support the client in the implementation of the necessary infrastructure
• Manage and configure application releases (deployments and upgrades) or guide the customer to do so
• Configure the application according to the requirements provided by the client / Assist client application management teams in the application setup
• Proactively participate in the technical discussions with the client on infrastructure changes and upgrades
• Interpret error logs and identify corrective actions to be taken / or support the client in this task.
• If necessary, liaise with the Evooq product development teams

Project Management (20% to 30%)

• Coordinate version upgrades for existing clients
• Track progress, manage risk and issues, and provide regular status updates for version upgrades
• Collaborate with client project team and Evooq product development team to ensure successful upgrade