Airport Customer Experience Supervisor

P-SERV PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading airport services provider in Singapore is seeking customer service professionals to enhance travel experiences. Responsibilities include assisting passengers with inquiries, handling lost and found processes, and engaging with both customers and airport partners. Candidates should have a positive attitude, good communication skills, and be able to work in a fast-paced environment. Shift work, including weekends and holidays, is necessary. Salary is up to $2800 with training and uniform provided.

Benefits

Salary up to $2800

Uniform provided

Training provided

Qualifications

• Good team player with a cheerful personality.
• Positive attitude and good communicator to interact with passengers.
• Able to work in a fast-paced challenging environment.
• Willing to work on shifts, including weekends and public holidays.
• Available to start immediately or within short notice.

Responsibilities

• Provide end-to-end customer service for passengers and handle inquiries.
• Perform lost and found duties and assist with claim processes.
• Respond to incidents and escalate as necessary.
• Handle escalated customer cases and ensure satisfaction.
• Conduct coaching and feedback for team members.
• Engage passengers at transit and public areas to assist with inquiries.
• Assist with queue management at touchpoints.
• Register all inquiries and feedback into CRM.
• Review and validate incident reports for compliance.
• Other duties as assigned.

Skills

Team player

Good communication

Interpersonal skills

Positive attitude

Job description

A leading airport services provider in Singapore is seeking customer service professionals to enhance travel experiences. Responsibilities include assisting passengers with inquiries, handling lost and found processes, and engaging with both customers and airport partners. Candidates should have a positive attitude, good communication skills, and be able to work in a fast-paced environment. Shift work, including weekends and holidays, is necessary. Salary is up to $2800 with training and uniform provided.